Courts Operations Manager – Service Delivery Lead

Ministry of Justice; Pennsylvania; On-site; USD 60,000 - 94,000; Full time

Job summary

Ministry of Justice is seeking Delivery Managers to lead and optimise day-to-day operations across multiple courts. You will guide your team to deliver high performance, ensure safety and compliance, and foster strong relationships with the judiciary and stakeholders.

The role emphasizes staff development, performance management, and delivering a consistent, customer-focused service within a process-driven environment. Office-based with standard full-time hours.

Qualifications

• People management experience leading teams and developing staff.
• Ability to plan, set targets, delegate, review progress and manage risks.
• Experience building relationships with internal and external stakeholders at all levels.
• Clear, impactful communication and messaging, ensuring understanding and execution.
• Ability to analyse data, identify trends and inform decisions.

Responsibilities

• Lead and develop multi-site teams to deliver high performance and customer-focused service.
• Oversee day-to-day operations, attendance, and adherence to civil service standards.
• Manage budgets, allocate resources, and implement process improvements.
• Build effective relationships with judiciary and other stakeholders to align priorities.
• Support the Operations Manager to meet performance objectives and national priorities.

Skills

People management

Management skills

Stakeholder management

Effective communication

Data analysis

Job description

Ministry of Justice is seeking Delivery Managers to lead and optimise day-to-day operations across multiple courts. You will guide your team to deliver high performance, ensure safety and compliance, and foster strong relationships with the judiciary and stakeholders.

The role emphasizes staff development, performance management, and delivering a consistent, customer-focused service within a process-driven environment. Office-based with standard full-time hours.