Senior Delivery Manager - Agile Leader (Hybrid, Flexible)

Ministry of Justice; National (WA); Hybrid; USD 120,000 - 161,000; Full time

Job summary

HM Courts & Tribunals Service (HMCTS) is seeking a Senior Delivery Manager to lead cross-functional digital delivery teams across national programs. The role requires strong agile leadership, stakeholder engagement and a pragmatic, collaborative approach to delivery.

Office-based with flexibility, the post involves working in HMCTS offices and coordinating with contracted suppliers to ensure timely, high-quality product outcomes that support justice services for England and Wales.

Qualifications

• Experience leading a digital delivery team with a continuous planning and forecasting approach.
• Strong communication, able to explain complex issues to non-technical audiences.
• Clear ownership of roles, priorities and timely quality outcomes.
• Proven agile experience with selecting frameworks and tools.
• Ability to facilitate difficult discussions with senior stakeholders.
• Demonstrated adaptability and a mindset of experimentation.
• Experience applying an adaptive delivery approach across contexts.
• Ability to measure and evaluate outcomes and impact.
• Capability to visualize outcomes for teams and stakeholders.
• Solid Agile experience in practice and selecting best frameworks.
• Ability to lead discussions with diverse senior stakeholders.
• Management of delivery products across different lifecycle stages.

Responsibilities

• Build and maintain motivated, collaborative teams.
• Identify obstacles and help the team overcome them.
• Facilitate the delivery flow of a team, managing pace and tempo.
• Focus the team on delivering the most important product outcomes.
• Coach and mentor teams in agile and lean tools and techniques.
• Identify and compare the best processes or delivery methods to use.
• Work with contracted suppliers and manage stakeholder expectations.

Skills

Delivery planning

Team management

Stakeholder communication

Role clarity

Experimentation mindset

Adaptability

Adaptive approach

Outcome metrics

Visualization of outcomes

Agile experience

Facilitation

Delivery lifecycle

Job description

HM Courts & Tribunals Service (HMCTS) is seeking a Senior Delivery Manager to lead cross-functional digital delivery teams across national programs. The role requires strong agile leadership, stakeholder engagement and a pragmatic, collaborative approach to delivery.

Office-based with flexibility, the post involves working in HMCTS offices and coordinating with contracted suppliers to ensure timely, high-quality product outcomes that support justice services for England and Wales.