23791 - Senior Delivery Manager (National)

Ministry of Justice; National (WA); Hybrid; USD 120.000 - 161.000; Vollzeit

Zusammenfassung

HM Courts & Tribunals Service (HMCTS) is seeking a Senior Delivery Manager to lead cross-functional digital delivery teams across national programs. The role requires strong agile leadership, stakeholder engagement and a pragmatic, collaborative approach to delivery.

Office-based with flexibility, the post involves working in HMCTS offices and coordinating with contracted suppliers to ensure timely, high-quality product outcomes that support justice services for England and Wales.

Qualifikationen

• Experience leading a digital delivery team with a continuous planning and forecasting approach.
• Strong communication, able to explain complex issues to non-technical audiences.
• Clear ownership of roles, priorities and timely quality outcomes.
• Proven agile experience with selecting frameworks and tools.
• Ability to facilitate difficult discussions with senior stakeholders.
• Demonstrated adaptability and a mindset of experimentation.
• Experience applying an adaptive delivery approach across contexts.
• Ability to measure and evaluate outcomes and impact.
• Capability to visualize outcomes for teams and stakeholders.
• Solid Agile experience in practice and selecting best frameworks.
• Ability to lead discussions with diverse senior stakeholders.
• Management of delivery products across different lifecycle stages.

Aufgaben

• Build and maintain motivated, collaborative teams.
• Identify obstacles and help the team overcome them.
• Facilitate the delivery flow of a team, managing pace and tempo.
• Focus the team on delivering the most important product outcomes.
• Coach and mentor teams in agile and lean tools and techniques.
• Identify and compare the best processes or delivery methods to use.
• Work with contracted suppliers and manage stakeholder expectations.

Kenntnisse

Delivery planning

Team management

Stakeholder communication

Role clarity

Experimentation mindset

Adaptability

Adaptive approach

Outcome metrics

Visualization of outcomes

Agile experience

Facilitation

Delivery lifecycle

Jobbeschreibung

23791 - Senior Delivery Manager (National)

Location: London / National

Contract Type: Permanent

Working Pattern: Full-time/ Flexible Working

This is a full-time position only due to the nature of the role.

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Job Description

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice.

Key Responsibilities:

• Build and maintain teams, ensuring they are motivated, collaborating and working well
• Identify obstacles and help the team to overcome them
• Facilitate the delivery flow of a team, managing the pace and tempo
• Focus the team on what is most important to the delivery of products and services
• Encourage and facilitate continuous improvement of the delivery team
• Coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniques
• Identify and compare the best processes or delivery methods to use
• Work with contracted suppliers and manage stakeholders’ expectations
• Actively address internal and external risks, issues and dependencies including where ownership exists outside the team

Skills & Experience:

• You can use a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping.
• You have Team management experience leading and developing a digital delivery team.
• You are able to communicate with others in a clear, honest and enthusiastic way to build trust. You explain complex issues in a way that is easy to understand. Be able to provide updates for senior stakeholders and adept at explaining complex issues to a non-technical audience.
• You ensure everyone clearly understands and owns their roles, responsibilities and priorities, ensuring timely quality outcomes are delivered.
• Can recognize when something does not work and encourage a mindset of experimentation
• Adapt and reflect, be resilient and have the ability to see outside of the process
• Use a blended approach depending on the context
• Measure and evaluate outcomes
• Know how to help teams to manage and visualize outcomes
• Have had experience in applying Agile principles in practice, can identify and compare the best framework or delivery methods and tools to use
• Can facilitate difficult discussions within the team or with diverse senior stakeholders
• Manage delivery products and services at different phases and understands how the needs of the team and the product vary across the stages of the product life cycle