Courtroom Technician (#716)

Maine Judicial Branch; Portland (OR); Vor Ort; USD 38.000 - 51.000; Vollzeit

Benefits dieser Stelle

13 paid holidays

2+ weeks vacation leave

12 paid sick days

Parental leave 4 weeks

Gym membership reimbursement

Childcare reimbursement

Public Service Student Loan Forgivenes

Health insurance (employer-paid)

Dental insurance (employer-paid)

Pension plan contributions

Tuition reimbursement

Life insurance (1x salary)

Zusammenfassung

Maine Judicial Branch seeks a Courtroom Technician to support desktop/laptop hardware, printers, audio/video gear, and remote hearings for staff and courtroom attendees. The role covers in-courtroom and regional support with occasional statewide travel.

Entry-level position with potential for independent work, strong customer service, and clear escalation processes. Training provided by state staff and approved by the Manager of Technology & Infrastructure.

Qualifikationen

• Education: Associate degree or tech certs preferred.
• Experience with videoconferencing and audiovisual equipment required.
• Multi‑platform support experience (Zoom, Windows, OSX, Google, Unix, Android, iOS) is a plus.
• Must have valid driver’s license.

Aufgaben

• Provide in-person or remote technical support for staff and courtroom participants.
• Diagnose and fix tier 1 computer issues.
• Assist with help desk tickets and escalation pathways.
• Install and repair equipment in Judicial Branch facilities statewide.
• Maintain hardware inventory data and documentation of procedures.
• Assist in IT training for employees and groups.

Kenntnisse

Customer service

Communication

Time management

Problem solving

Stress tolerance

Ausbildung

Associate degree

Technical certifications

Tools

AV equipment

Video conferencing

VOIP desk-sets

Jobbeschreibung

COURTROOM TECHNICIAN

STATE OF MAINE JUDICIAL BRANCH

LOCATION: Cumberland County, Portland Courthouse

GENERAL SUMMARY

The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings.

The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine.

Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required.

On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure.

Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible.

The CT will be supervised by the IT Operations Administrator.

Statewide travel is required for this position.

Salary Range:

Starting pay is $27.58 - $28.96 per hour.

Grade 13 - $27.58 - $37.35 per hour.

What We Offer:

At the Maine Judicial Branch, we value our employees, which is why we offer great benefits. In addition to competitive pay, we provide:

• Work-life balance: 13 paid holidays, 2+ weeks of vacation leave, and 12 paid sick days every year.
• Paid Parental Leave: 4 weeks
• Gym membership and childcare reimbursement programs
• Public Service Student Loan Forgiveness Program
• Health insurance coverage (85%-100% employer-paid for employee-only plan)
• Health insurance premium credit (5% decrease in employee premiums)
• Dental insurance (100% employer-paid for employee-only plan)
• Health and dependent care flexible spending accounts
• Defined Benefit Pension plan contributions
• Voluntary deferred compensation (retirement savings 457 Plan)
• Up to $1000 Tuition Reimbursement each year
• Employer-paid life insurance (1x annual salary)
• Additional wellness benefits

ESSENTIAL JOB FUNCTIONS*

• Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of:
  • Desktops / Laptops of various operating systems
  • Printers and Scanners
  • Audio / Video equipment use and setup
  • User VOIP desk-sets
  • Document Camera
  • Audio listening equipment
  • General presentation software
  • May be asked to host remote video proceedings in special circumstances
• Must be able to diagnose and fix tier 1 computer issues.
• Assists with help desk tier 1 trouble tickets.
• Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.
• Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.
• Supports hardware (e.g. Mixer) and software used to take an electronic record.
• Helps ensure that all information systems operate in a secure, reliable manner.
• Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.
• Assists in drafting and documenting department and operational procedures.
• Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
• Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch.
• Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.
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EDUCATION REQUIREMENTS

• An associate degree in the field of computer science or technology certification(s), (e.g. Microsoft, Apple, COMPTIA, etc.) is strongly preferred and candidates with one of these qualifications will be considered before candidates without either of these qualifications
• Effective 6/30/2026, all current employees and new applicants will be required to have an Associate’s Degree in the field of computer science or a technology certification(s) (e.g. Microsoft, Apple, COMPTIA, etc.) to be qualified for the position.
• Experience with and supporting videoconferencing equipment and audiovisual equipment is a requirement
• Basic working knowledge of audio equipment required.
• Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.).
• Ability to work in high stress environments required.
• Must have and maintain a valid driver’s license.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate in layman terms to users
• Ability to learn and retain technical training.
• Ability to plan, prioritize, and complete varied and competing work assignments.
• Ability to work with modern audio/video/computer equipment and technologies.
• Outstanding communication and people skills.
• Excellent time management skills.
• Excellent customer service skills.
• Ability to see a project through completion.
• Excellent problem-solving abilities and creative thinking abilities.
• Knowledge of outdated, current, and upcoming technology equipment and software.

The Judicial Branch is an EEO/AA employer.

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