Courtroom Technician (#717)

State of Maine Judicial Branch; Lewiston (ME); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

13 paid holidays

2+ weeks vacation leave

Parental leave

Health insurance (employer-paid)

Dental insurance (employer-paid)

Retirement plan

Tuition reimbursement

Job summary

The Courtroom Technician role at the State of Maine Judicial Branch supports desktop and laptop devices, audiovisual gear, and remote hearings across Maine courthouses. You will diagnose tier-1 issues, assist with help desk tickets, and assist with technology training for staff and court participants.

Occasional travel statewide is required; most duties occur at the home base courthouse with regional travel as needed. Training is provided by senior staff and managers.

Qualifications

• Associate degree or technology certs preferred and will be considered.
• Experience supporting videoconferencing and audiovisual equipment preferred.
• Ability to diagnose and fix tier 1 computer issues.

Responsibilities

• Provide desk- and remote-side technical support for staff and courtroom participants.
• Install and repair courtroom hardware and audiovisual equipment.
• Assist with remote hearings and prepare equipment for meetings.

Skills

Customer service

Communication

Technical support

Multi-platform support

Troubleshooting

Video conferencing

A/V equipment handling

Remote assistance

Education

Associate degree in computer science or related field

Tools

Zoom

Windows

OSX

Google Workspace

Unix

Android

iOS

Job description

If you are a current Judicial, Legislative, or Executive Branch employee of the State of Maine, please apply through \"Find Jobs\" using your existing PRISM account .COURTROOM TECHNICIANSTATE OF MAINE JUDICIAL BRANCHLOCATION: Androscoggin County, Lewiston District CourtGENERAL SUMMARYThe Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings.The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine.Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible. The CT will be supervised by the IT Operations Administrator.Statewide travel is required for this position.Salary Range:Starting pay is $27.58 - $28.96 per hour.Grade 13 - $27.58 - $37.35 per hour.What We Offer:At the Maine Judicial Branch, we value our employees, which is why we offer great benefits. In addition to competitive pay, we provide:Work-life balance: 13 paid holidays, 2+ weeks of vacation leave, and 12 paid sick days every year.Paid Parental Leave: 4 weeksGym membership and childcare reimbursement programsPublic Service Student Loan Forgiveness ProgramHealth insurance coverage (85%-100% employer-paid for employee-only plan)Health insurance premium credit (5% decrease in employee premiums)Dental insurance (100% employer-paid for employee-only plan)Health and dependent care flexible spending accountsDefined Benefit Pension plan contributionsVoluntary deferred compensation (retirement savings 457 Plan)Up to $1000 Tuition Reimbursement each yearEmployer-paid life insurance (1x annual salary)Additional wellness benefitsESSENTIAL JOB FUNCTIONS*Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of:Desktops / Laptops of various operating systemsPrinters and ScannersAudio / Video equipment use and setupUser VOIP desk-setsDocument CameraAudio listening equipmentGeneral presentation softwareMay be asked to host remote video proceedings in special circumstancesMust be able to diagnose and fix tier 1 computer issues.Assists with help desk tier 1 trouble tickets.Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.Supports hardware (e.g. Mixer) and software used to take an electronic record.Helps ensure that all information systems operate in a secure, reliable manner.Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.Assists in drafting and documenting department and operational procedures.Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch.Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.undefinedEDUCATION REQUIREMENTSAn associate degree in the field of computer science or technology certification(s), (e.g. Microsoft, Apple, COMPTIA, etc.) is strongly preferred and candidates with one of these qualifications will be considered before candidates without either of these qualificationsEffective 6/30/2026, all current employees and new applicants will be required to have an Associate's Degree in the field of computer science or a technology certification(s) (e.g. Microsoft, Apple, COMPTIA, etc.) to be qualified for the position.Experience with and supporting videoconferencing equipment and audiovisual equipment is a requirementBasic working knowledge of audio equipment required.Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.).Ability to work in high stress environments required.Must have and maintain a valid driver’s license.KNOWLEDGE, SKILLS AND ABILITIESAbility to communicate in layman terms to usersAbility to learn and retain technical training.Ability to plan, prioritize, and complete varied and competing work assignments.Ability to work with modern audio/video/computer equipment and technologies.Outstanding communication and people skills.Excellent time management skills.Excellent customer service skills.Ability to see a project through completion.Excellent problem-solving abilities and creative thinking abilities.Knowledge of outdated, current, and upcoming technology equipment and software.How to Apply:This position will close at the end of business November 13, 2026. Cover letter, resume, and online application must be submitted online at Courtroom Technician - #717The Judicial Branch is an EEO/AA employer.. If you have any questions about the online application process, please contact the Judicial Branch Human Resources Department at [e-mail].