Courtroom Technician (#717)

Judicial Department; Lewiston (ME); On-site; USD 38,000 - 51,000; Full time

Benefits offered by this job

Paid holidays

Vacation leave

Sick days

Parental leave

Health insurance

Tuition reimbursement

Life insurance

Flexible spending accounts

Job summary

The State of Maine Judicial Branch is seeking a Courtroom Technician to provide in-court and remote technical support for desktops, laptops, printers, AV equipment, and videoconferencing. The position forwards complex issues to higher resources and requires strong customer service and communication in a high-stress environment.

Based in Androscoggin County, Lewiston District Court, responsibilities include travel statewide as needed.

Qualifications

• Associate degree in computer science or technology certification strongly preferred; and required by 6/30/2026.
• Experience with videoconferencing and audiovisual equipment is required.
• Ability to support staff computers and devices across multiple platforms (Zoom, Windows, macOS, Google, Unix, Android, iOS).

Responsibilities

• Provide tier 1 technical support for desktops/laptops and peripherals.
• Set up and operate AV equipment and support in-court videoconferencing.
• Host remote video proceedings in special cases.
• Diagnose and fix tier 1 issues and assist the help desk.
• Maintain hardware inventory and draft procedures; write vendor work orders.

Skills

Customer service

Communication skills

Time management

Problem solving

Adaptability

Technical aptitude

Multi-platform support

Education

Associate degree in CS or technology certification

Tools

Zoom

Windows

macOS (OSX)

Google Apps

Unix

Android

iOS

Job description

COURTROOM TECHNICIAN

STATE OF MAINE JUDICIAL BRANCH

LOCATION: Androscoggin County, Lewiston District Court

GENERAL SUMMARY

The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings. The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine. Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible. The CT will be supervised by the IT Operations Administrator. Statewide travel is required for this position.

Salary Range: Starting pay is $27.58 - $28.96 per hour. Grade 13 - $27.58 - $37.35 per hour.

WHAT WE OFFER:

• Work-life balance: 13 paid holidays, 2+ weeks of vacation leave, and 12 paid sick days every year.
• Paid Parental Leave: 4 weeks
• Gym membership and childcare reimbursement programs
• Public Service Student Loan Forgiveness Program
• Health insurance coverage (85%-100% employer-paid for employee-only plan)
• Health insurance premium credit (5% decrease in employee premiums)
• Dental insurance (100% employer-paid for employee-only plan)
• Health and dependent care flexible spending accounts
• Defined Benefit Pension plan contributions
• Voluntary deferred compensation (retirement savings 457 Plan)
• Up to $1000 Tuition Reimbursement each year
• Employer-paid life insurance (1x annual salary)
• Additional wellness benefits

EDUCATION REQUIREMENTS

An associate degree in the field of computer science or technology certification(s), (e.g. Microsoft, Apple, COMPTIA, etc.) is strongly preferred and candidates with one of these qualifications will be considered before candidates without either of these qualifications. Effective 6/30/2026, all current employees and new applicants will be required to have an Associate's Degree in the field of computer science or a technology certification(s) (e.g. Microsoft, Apple, COMPTIA, etc.) to be qualified for the position. Experience with and supporting videoconferencing equipment and audiovisual equipment is a requirement. Basic working knowledge of audio equipment required. Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.). Ability to work in high stress environments required. Must have and maintain a valid driver’s license.

ESSENTIAL JOB FUNCTIONS*

• Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of: Desktops / Laptops of various operating systems Printers and Scanners Audio / Video equipment use and setup User VOIP desk-sets Document Camera Audio listening equipment General presentation software May be asked to host remote video proceedings in special circumstances Must be able to diagnose and fix tier 1 computer issues. Assists with help desk tier 1 trouble tickets. Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues. Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state. Supports hardware (e.g., Mixer) and software used to take an electronic record. Helps ensure that all information systems operate in a secure, reliable manner. Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status. Assists in drafting and documenting department and operational procedures. Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology. Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch. Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc. undefined

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate in layman terms to users
• Ability to learn and retain technical training.
• Ability to plan, prioritize, and complete varied and competing work assignments.
• Ability to work with modern audio/video/computer equipment and technologies.
• Outstanding communication and people skills.
• Excellent time management skills.
• Excellent customer service skills.
• Ability to see a project through completion.
• Excellent problem-solving abilities and creative thinking abilities.
• Knowledge of outdated, current, and upcoming technology equipment and software.

The Judicial Branch is an EEO/AA employer.

The State of Maine Judicial Branch welcomes talented and motivated team members to join us in serving the communities of Maine. Judicial Branch employees serve the public within the State of Maine court system. Our mission is to administer justice by providing a safe, accessible, efficient, and impartial system of dispute resolution that serves the public interest, protects individual rights, and instills respect for the law. When you join the Judicial Branch team, you will gain valuable experience within a progressive branch of government. The Judicial Branch allows employees to work in a professional and innovative culture defined by ethics. We offer a variety of career paths that encourage you to thrive in an inclusive environment. Whether you're just beginning your career or advancing to the next level, the State of Maine Judicial Branch has an opportunity for you! It is the policy of the Judicial Branch to comply with applicable law to provide equal employment and advancement opportunities to all employees and qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, age, physical or mental disability, genetic information, ancestry or national origin, military service, whistleblower activity, previous assertion of a claim or a right under the Maine Workers' Compensation Act, marital status or any other category protected under applicable law unless a bona fide occupational qualification exists. This includes the maintenance of a working environment free from discrimination, including sexual harassment, for all employees. The Judicial Branch is committed to maintaining a positive work environment insuring that employees are treated with dignity, respect, and courtesy. All applicants are subject to a comprehensive background check, including reference checks, educational verification, license/certification verification, and criminal history check. The State of Maine Judicial Branch is an Equal Employment Opportunity/Affirmative Action Employer.