Court Support Supervisor (North County)

AllianceOne Incorporated; San Diego (CA); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Vision)

HSA/FSA plans

Paid Time Off package

Optional Daily Pay

401k after 90 days

Job summary

AllianceOne Incorporated is seeking a Court Support Supervisor for their North County/Vista Courthouse location. The role involves supervising court staff, assisting consumers, and ensuring compliance with regulations. Candidates are expected to have a strong background in collections and administrative competencies.

This full-time position offers a competitive hourly rate of $19.00 to $20.00, based on qualifications, along with health benefits and paid time off.

Qualifications

• Previous experience as a Collection Agent or Supervisor strongly desired.
• Responsible for maintaining the security of consumer and client funds.
• Licensable in all applicable states and/or provinces.

Responsibilities

• Supervise Court staff and assist consumers at the front counter.
• Determine actions to resolve delinquent accounts.
• Conduct weekly meetings with staff for questions and training.

Skills

General collection knowledge

Proficient in MS Office Suite

General computer skills

Administrative Competencies

Education

High School diploma or equivalent

College degree preferred

Tools

Windows

DOS

Job description

Job Title

Court Support Supervisor (North County/Vista Courthouse)

Location

325 Melrose Dr, Suite 500 Vista, CA 92083

Hours

Monday- Friday 8:00 am – 5:00 pm PST (Availability required)

Pay

$19.00- $20.00/hour dependent upon qualifications

Benefits

• Health Insurance (Medical/Dental/Vision)
• HSA/FSA plans
• Paid Time Off package
• Optional Daily Pay
• EAP
• 401k after 90 days
• and much more!

Overview

Supervise AllianceOne court staff and perform all job functions in a friendly and professional manner.

Responsibilities

• Supervise Court staff
• Greet and assist consumers at the front counter in a pleasant and professional manner
• Determine action to bring delinquent accounts to conclusion
• Interface and assist day to day requests, questions or problems over the phone or in person from clients and staff
• Monitor all front office interactions with consumers for FDCPA and Company compliance
• Responsible for daily and monthly accurate processing and balancing of all funds received in the Court
• Interface balancing process as established with the Mission Valley office
• Investigate and track any “not in system” money taken at the Court with manual receipts
• Coordinate with Client Service Manager for disposition of these funds within 36 hours of receipt
• Train staff in specific money handling procedures established and FDCPA compliance
• Maintain security of consumer and client funds
• Assist and monitor the completion and documentation of correspondence and adjustments for accuracy and timeliness
• Immediately contact office manager, management or human resources if there are any non-compliance issues, questionable activities or inappropriate actions taken by any staff
• Report any complaints and resolutions to the Client Service Manager immediately
• Monitor staff time off to assure adequate coverage
• Coordinate with Client Service Manager for coverage when necessary
• Required to cover any shift if coverage cannot be provided
• Assure completion of Support Desks on a weekly basis
• Conduct weekly meeting with staff for questions and training issues
• Required to attend Supervisors meeting when scheduled
• Complete staff reviews and/or disciplinary actions in a timely manner
• Order supplies to assure timely delivery
• Other duties as required

Requirements

• Previous experience as a Collection Agent or Supervisor strongly desired
• High School Education or equivalent; college degree preferred
• General computer skills with experience in working with Windows, and DOS
• Proficient in MS Office Suite
• General collection knowledge
• Administrative Competencies
• Licensable in all applicable states and/or provinces
• High School diploma or equivalent

Equal Employment Opportunity

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].