Court Support Supervisor (Kearny Mesa location)

AllianceOne Incorporated; San Diego (CA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Job summary

AllianceOne Incorporated in San Diego is seeking a Supervisor to oversee court staff and ensure compliance with regulations. The role involves direct customer interactions while maintaining professionalism and integrity.

The ideal candidate will have previous experience in collections or supervision, strong administrative skills, and a commitment to providing exceptional customer service. Competitive pay at $18.00/hour, along with health insurance and paid time off.

Qualifications

• Previous experience as a Collection Agent or Supervisor strongly desired.
• Licensable in all applicable states and/or provinces.

Responsibilities

• Supervise Court staff.
• Greet and assist consumers at the front counter.
• Determine actions to bring delinquent accounts to conclusion.
• Monitor all front office interactions for compliance.
• Complete staff reviews and disciplinary actions.

Skills

General collection knowledge

Proficient in MS Office Suite

General computer skills

Administrative competencies

Education

High School diploma or equivalent

College degree preferred

Job description

Job Description

Supervise AllianceOne court staff and perform all job functions in a friendly and professional manner. At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.

Hours

Availability required Monday-Friday 7:30am – 5pm PST

Location

8950 Clairemont Mesa Blvd, San Diego, CA 92123

Pay

$18.00/hour

Benefits

• Health Insurance
• Paid Time Off
• and much more!

Responsibilities

• Supervise Court staff.
• Greet and assist consumers at the front counter in a pleasant and professional manner.
• Determine actions to bring delinquent accounts to conclusion.
• Interface and assist in day‑to‑day requests, questions, or problems over the phone or in person from clients and staff.
• Monitor all front office interactions with consumers for FDCPA and Company compliance.
• Responsible for daily and monthly accurate processing and balancing of all funds received in the Court.
• Interface balancing process as established with the Mission Valley office.
• Investigate and track any 'not in system' money taken at the Court with manual receipts.
• Coordinate with Client Service Manager for the disposition of these funds within 36 hours of receipt.
• Train staff in specific money handling procedures established and FDCPA compliance.
• Maintain security of consumer and client funds.
• Assist and monitor completion and documentation of correspondence and adjustments for accuracy and timeliness.
• Immediately contact office manager, management or the human resources department if any non‑compliance issues, questionable activities or inappropriate actions taken by any staff.
• Report any complaints and resolutions to the Client Service Manager immediately.
• Monitors time off with staff to assure adequate coverage.
• Coordinates with Client Service Manager for coverage when necessary.
• Required to cover any shift if coverage cannot be provided.
• Assure completion of Support Desks on a weekly basis.
• Conduct weekly meeting with staff for questions and training issues.
• Required to attend Supervisors meeting when scheduled.
• Complete staff reviews and/or disciplinary actions in a timely manner.
• Order supplies to assure timely delivery.
• Other duties as required.

Requirements

• Previous experience as a Collection Agent or Supervisor strongly desired.
• High School Education or equivalent; college degree preferred.
• General computer skills with experience in working with Windows and DOS.
• Proficient in MS Office Suite.
• General collection knowledge.
• Administrative competencies.
• Licensable in all applicable states and/or provinces.
• High School diploma or equivalent.

Equal Opportunity Employer

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].