Court Support Supervisor (Kearny Mesa location)

AllianceOne Inc; San Diego (CA); On-site; USD 24,796; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Job summary

A leading accounts receivable provider is seeking a Court Support Supervisor in San Diego, CA. In this full-time role, you will supervise court staff, handle customer interactions, and ensure compliance with company policies. Ideal candidates should have experience as a Collection Supervisor and possess strong supervisory and communication skills. A high school diploma is required, while a college degree is preferred. Competitive hourly pay of $18.00 per hour along with health benefits is offered.

Qualifications

• Previous experience as a Collection Agent or Supervisor strongly desired.
• General computer skills with experience in working with Windows and DOS.
• Licensable in all applicable states and/or provinces.

Responsibilities

• Supervise Court staff.
• Greet and assist consumers at the front counter.
• Monitor office interactions for compliance.
• Complete staff reviews and disciplinary actions.
• Train staff in money handling procedures.

Skills

Supervisory Skills

Communication

Customer Service

Money Handling

Problem Solving

Education

High School diploma or equivalent

College degree preferred

Tools

MS Office Suite

Windows

DOS

Job description

Court Support Supervisor (Kearny Mesa location) page is loaded## Court Support Supervisor (Kearny Mesa location)locations: San Diego, CAtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R26\_0000000042**Now is a great time to join AllianceOne!** As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.**Job Description:**Supervise AllianceOne court staff and perform all job functions in a friendly and professional manner.At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.**Hours:** Availability required Monday- Friday 7:30am – 5pm PST**Location:**8950 Clairemont Mesa Blvd, San Diego, CA 92123**Pay:** $18.00/hour **Benefits:** Our comprehensive benefits include, but are not limited to: Health Insurance, Paid Time Off, and much more! Additional information can be found here- .**Responsibilities:*** Supervise Court staff.* Greet and assist consumers at the front counter in a pleasant and professional manner. Determine what action is to be taken to bring delinquent accounts to conclusion.* Interface and assist in the day to day requests, questions or problems over the phone or in person, from clients and staff.* Monitor all front office interactions with consumers for FDCPA and Company compliance.* Responsible for the daily and monthly accurate processing and balancing of all funds received in the Court. Interface balancing process as established with the Mission Valley office.* Investigate and track any “not in system” money taken at the Court with manual receipts. Coordinate with Client Service Manager for the disposition of these funds within 36 hours of receipt.* Train staff in specific money handling procedures established and FDCPA compliance.* Maintain security of consumer and client funds.* Assist and monitor the completion and documentation of correspondence and adjustments for accuracy and timeliness.* Immediately contact office manager, management or the human resources department if there are any non-compliance issues, questionable activities or inappropriate actions taken by any staff.* Report any complaints and resolutions to the Client Service Manager immediately.* Monitors time off with staff to assure adequate coverage. Coordinates Client Service Manager for coverage when necessary. Required to cover any shift, if coverage cannot be provided.* Assure completion of Support Desks on a weekly basis.* Conduct weekly meeting with staff for questions and training issues. Required to attend Supervisors meeting when scheduled.* Complete staff reviews and/or disciplinary actions in a timely manner.* Order supplies to assure timely delivery* Other duties as required.**Requirements:*** Previous experience as a Collection Agent or Supervisor strongly desired.* High School Education or equivalent , college degree preferred* General computer skills with experience in working with Windows, and DOS.* Proficient in MS Office Suite* General computer skills with experience in working with Windows, and DOS.* General collection knowledge Administrative Competencies* Licensable in all applicable states and/or provinces* High School diploma or equivalentIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].* Please review our privacy notice available at the following* For additional information on AllianceOne visit our website atlocations: San Diego, CAtime type: Full timeposted on: Posted 5 Days AgoAs one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.