Court Reporting Operations and Scheduling Manager

IST Management Services; United States; On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Seven paid holidays

PTO accrued

Medical

Dental

Vision

401K

LTD/STD

Identity Theft protection

Parental Leave

Pet coverage

Bonus incentives

Job summary

IST Management oversees daily court reporting operations for a leading litigation support vendor, coordinating freelance and staff stenographers, voice writers and electronic reporters to ensure timely transcript delivery and strict quality control for private depositions, arbitrations, and hearings.

The role manages resources, production schedules, and serves as the primary client contact for reporter scheduling and transcript issues, while onboarding vendors and contracts across the U.S.

Qualifications

• Experience: 3–5 years in litigation support, court reporting, or legal agency management.
• Education: Bachelor's degree in business administration, legal studies, or equivalent field experience.
• Industry knowledge: Deep understanding of court reporting procedures, transcript formats, and legal billing workflows.
• Skills: Exceptional scheduling proficiency using legal industry software and CRM tools.

Responsibilities

• Resource management: Oversees assignment of reporters and staff to depositions, arbitrations, and legal proceedings.
• Quality control: Reviews final transcripts for formatting, accuracy, and client specifications.
• Deadline tracking: Monitors production schedules to ensure timely delivery.
• Client relations: Primary contact for law firms regarding reporter scheduling and transcript issues.
• Vendor onboarding: Recruits, vets, and manages contracts for freelance reporters and affiliates.

Skills

Scheduling proficiency

CRM tools

Legal industry software

Education

Bachelor's degree in business administration or legal studies

Tools

ReporterBase

Solaria

Job description

Overview

The Court Reporting Operations and Scheduling Manager oversees daily operations for a third-party litigation support vendor . This role coordinates freelance and staff stenographers, voice writers and electronic reporters and ensures timely delivery of transcripts, and maintains strict quality control for private depositions, arbitrations, and hearings.

Benefits

• Seven paid holidays
• Paid Time Off (PTO) accrued
• Medical
• Dental
• Vision
• 401K
• LTD/STD
• Identity Theft
• Parental Leave
• Pet coverage
• 7 Paid Holidays
• Bonus Incentives

Who We Are

In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a range of services including e-Discovery processing and hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a tool-agnostic Relativity Certified Provider. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation's Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list! You can check out istmanagement.com for more info on us!

Responsibilities

• Resource management : Oversees the assignment of qualified reporters and other staff to client depositions, arbitrations, and legal proceedings
• Quality control : Reviews final transcripts for formatting, accuracy, and adherence to client specifications
• Deadline tracking : Monitors production schedules to ensure expedited and standard delivery dates are met
• Client relations : Serves as the primary point of contact for law firms regarding reporter scheduling and transcript issues
• Vendor onboarding : Recruits, vets, and manages contracts for freelance certified shorthand, voice and electronic reporters

Qualifications

Required

• Experience : Minimum 3-5 years in litigation support, court reporting, or legal agency management
• Education : Bachelor's degree in business administration, legal studies, or equivalent field experience
• Industry knowledge : Deep understanding of court reporting procedures, transcript formats, and legal billing workflows
• Skills : Exceptional scheduling proficiency using legal industry software and CRM tools

Preferred

• Current or Recent experience specifically in the court reporting vertical
• Experience using ReporterBase, Solaria or a similar workflow management tools
• Strong contacts with independent reporters, videographers or affiliates throughout the US
• Experience working collaboratively in a remote team environment

Must have authorization to work for any employer in the United States.

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [e-mail].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.