Court Reporter Relations Assistant

Steno Agency, Inc.; United States; A distancia; USD 28.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Wellness benefits

Flexible PTO

Equity options

401(k)

Descripción de la vacante

Steno Agency, Inc. is seeking a Court Reporter Relations Assistant, Provider Operations - Post-Deposition, to support court reporters and client teams. You’ll manage transcripts, deadlines, and daily outreach from Monday to Friday, 12 pm–8:30 pm PT, working within a remote, US-wide team.

Strong organizational and communication skills are essential, with experience using Slack, Zendesk, Monday, and Notion. Prior legal services or court reporting experience is preferred; you’ll collaborate across

Formación

• Experience in court reporting relations or post-deposition operations.
• Strong organizational skills with ability to track multiple cases and deadlines.
• Excellent written and verbal communication with court reporters, clients, and internal teams.

Responsabilidades

• Own and execute the Late Transcript Follow-up procedure.
• Communicate rough draft and expedite transcript requests with court reporters and relay conflicts across teams.
• Assist with the Reporter Rehab program as needed.
• Communicate daily with court reporters regarding status, deadlines and missing materials.
• Monitor Slack tags and escalate as appropriate.
• Post updates and escalations in Slack channels.
• Collaborate with Calendar Team to remove reporters from assignments when backlog thresholds are reached.
• Escalate late or incomplete jobs to management or Production as needed.
• Oversee Zendesk inbox, maintain SLAs and elevate tickets as needed.
• Review Looker dashboards daily.
• Flag reporters with three or more outstanding transcripts and notify scheduling holds.
• Track late transcript percentages and initiate remediation when threshold reached.
• Build and maintain performance metrics on reporters.
• Ensure transcript files meet agency standards and are submitted on time.
• Maintain accurate records of communications.

Conocimientos

Organization

Communication

Slack

Zendesk

Monday

Notion

Problem-solving

Autonomous work

Educación

Experience in legal services/ court reporting/ operations

Herramientas

Slack

Zendesk

Monday

Notion

Descripción del empleo

Court Reporter Relations Assistant, Provider Operations - Post-Deposition

Steno is growing! We’re looking for a Court Reporter Relations Assistant to join our winning team, which is revolutionizing the litigation support industry every single day. We’re a diverse team from all over the country (and beyond), and we’re crazy about redefining the boundaries of an outdated industry.

Who are you?

We're looking for an experienced court reporter relations or post-deposition operations professional who thrives in a fast-paced, deadline-driven environment. You have strong organizational skills, can track multiple cases and deadlines simultaneously, and communicate clearly and daily with court reporters, clients, and internal teams (Calendar, CS/Sales, Billing, Production). You're proficient with Slack, Zendesk, Monday, and Notion, have a problem‑solving mindset, and know when to elevate. Prior experience in legal services, court reporting, transcription, or operations is a plus.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.

You will cover Monday‑Friday, 12 pm‑8:30 pm PT, and must reside in the Pacific or Mountain time zone.

On a regular basis, you will

• Own and execute the Late Transcript Follow‑up procedure
• Communicate rough draft and expedite transcript requests with court reporters, relaying conflicts inter‑departmentally as needed
• Assist with the Reporter Rehab program, as needed
• Communicate daily with court reporters regarding job status, deadlines, and missing materials
• Monitor the @cr‑liaison Slack tag and respond and/or escalating as appropriate
• Post job updates, risks, and escalations in designated Slack channels (#orders-and-expedites)
• Collaborate with the Calendar Team to remove reporters from assignments when backlog thresholds are reached
• Escalate late or incomplete jobs to management, Reporter Success, or Production when appropriate
• Oversee the Court Reporter Liaison Zendesk inbox, maintain SLAs, ensure timely communication, and elevate tickets as needed
• Review the Court Reporter Status Management Looker dashboard daily
• Flag reporters with three or more outstanding transcripts and notify the Calendar Team for scheduling holds
• Track late transcript percentages; once a reporter reaches 25% all‑time late transcripts, notify the Reporter Success team for remediation
• Build and maintain up‑to‑date performance metrics on reporters
• Ensure transcript files meet agency standards and are submitted on time
• Maintain accurate records of all communications
• Uphold timelines to avoid jeopardizing expedite and client delivery requirements
• You have strong organizational skills and can track multiple cases and deadlines simultaneously
• You have excellent written and verbal communication skills and are comfortable with daily outreach to court reporters
• You're proficient with Slack, Zendesk, Monday, Notion, and other workflow management tools
• You have a problem‑solving mindset and know when to elevate issues appropriately
• You have prior experience in legal services, court reporting, transcription, or operations (preferred)
• You can work autonomously in a fast‑paced, deadline‑driven environment

Bonus Points if

• You have direct experience working with court reporters or in a court reporting/litigation support agency
• You've used Looker or similar dashboards to monitor performance metrics
• You have experience managing SLAs in a ticketing system like Zendesk
• You've worked in a remote‑first, cross‑functional environment coordinating across multiple internal teams (e.g., Calendar, Billing, Production)
• You have experience with escalation or vendor‑performance management processes
• Hourly - $20 - $27
• Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks.
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a company‑provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Background checks are only conducted after an offer is extended.