Court Operations Lead & Case Management Expert

State of New Hampshire; Keene (NH); On-site; USD 41,000 - 49,000; Full time

Job summary

The State of New Hampshire, Judicial Branch, 8th Circuit Court, is recruiting for a Senior Court Operations Specialist. This full-time role coordinates complex court operations, serves as a subject matter expert in case processing, and guides staff to ensure efficient and accurate court operations.

The position requires strong knowledge of court operations, exceptional communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Two years of customer service or court clerical experience.
• Strong knowledge of court operations, policies, and procedures.
• Excellent written and verbal communication skills.
• Ability to analyze complex situations and manage multiple priorities.

Responsibilities

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures.
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness.
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation.
• Provide guidance, training, and support to Court Operations Specialists and clerical staff.
• Assist in developing and implementing operational policies, procedures, and best practices.
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery.
• Prepare and analyze reports, statistical data, and operational metrics for management review.
• Coordinate courtroom scheduling, calendars, and case assignments.
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters.
• Resolve escalated customer service issues and complex inquiries.
• Assist with special projects, system upgrades, and statewide initiatives.

Skills

Court operations knowledge

Organizational skills

Written and verbal communication

Analytical ability

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The State of New Hampshire, Judicial Branch, 8th Circuit Court, is recruiting for a Senior Court Operations Specialist. This full-time role coordinates complex court operations, serves as a subject matter expert in case processing, and guides staff to ensure efficient and accurate court operations.

The position requires strong knowledge of court operations, exceptional communication, and the ability to manage multiple priorities in a fast-paced environment.