Senior Court Operations Leader & SME

State of New Hampshire; Haverhill (MA); On-site; USD 41,000 - 49,000; Full time

Job summary

The State of New Hampshire, Judicial Branch, 2nd Circuit Court, in Haverhill, NH, invites applications for a Senior Court Operations Specialist. This full-time position coordinates and oversees complex court operations, serving as a subject matter expert in case processing and court procedures.

The role provides guidance to staff, supports management in ensuring efficient, accurate court operation, and may involve travel between court locations.

Qualifications

• Two years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations.
• Thorough knowledge of court operations, policies, and procedures.
• Excellent written and verbal communication skills.
• Ability to analyze complex situations and make sound decisions.

Responsibilities

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures.
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness.
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation.
• Provide guidance, training, and support to Court Operations Specialists and clerical staff.
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery.

Skills

Customer service

Court operations

Case processing

Data entry

Communication skills

Education

High school diploma or equivalent

Job description

The State of New Hampshire, Judicial Branch, 2nd Circuit Court, in Haverhill, NH, invites applications for a Senior Court Operations Specialist. This full-time position coordinates and oversees complex court operations, serving as a subject matter expert in case processing and court procedures.

The role provides guidance to staff, supports management in ensuring efficient, accurate court operation, and may involve travel between court locations.