Senior Court Operations Lead: Complex Case Management

The State of New Hampshire; Littleton (NH); On-site; USD 41,000 - 47,000; Full time

Job summary

The State of New Hampshire, Judicial Branch, 2nd Circuit Court in Littleton, NH, seeks a Senior Court Operations Specialist to oversee and coordinate daily court operations and review complex filings.

As a subject matter expert in case processing, you will guide staff, ensure accuracy and timeliness, and support management with reporting, metrics, and process improvements. This full-time role requires clear communication and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Graduation from high school or equivalent.
• Two years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations.

Responsibilities

• Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and procedures.
• Process and review complex case filings, ensuring accuracy, completeness, and timeliness.
• Serve as a subject matter expert on case management systems, court procedures, and legal documentation.
• Provide guidance, training, and support to Court Operations Specialists and clerical staff.
• Assist in developing and implementing operational policies, procedures, and best practices.
• Monitor case flow and identify process improvement opportunities to enhance efficiency and service delivery.
• Prepare and analyze reports, statistical data, and operational metrics for management review.
• Coordinate courtroom scheduling, calendars, and case assignments.
• Serve as a liaison with judges, attorneys, law enforcement, and the public on procedural matters.
• Resolve escalated customer service issues and complex inquiries.
• Assist with special projects, system upgrades, and statewide initiatives.

Education

High school diploma or equivalent

Two years of customer service or court operations experience

Job description

The State of New Hampshire, Judicial Branch, 2nd Circuit Court in Littleton, NH, seeks a Senior Court Operations Specialist to oversee and coordinate daily court operations and review complex filings.

As a subject matter expert in case processing, you will guide staff, ensure accuracy and timeliness, and support management with reporting, metrics, and process improvements. This full-time role requires clear communication and the ability to manage multiple priorities in a fast-paced environment.