Court IT Technician & Systems Support

United States Courts; Marshall, Northern (TX, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

United States Courts in the Marshall Division of the Eastern District of Texas seeks an Information Technology Technician to deliver frontline IT support to court staff, the bar, judges and the public. You will install and maintain PCs, printers, and software, assist with courtroom technology tasks, and troubleshoot complex issues while prioritizing training and excellent service.

Ideal candidates have strong customer service, sound judgment and familiarity with Windows 11 Pro, Windows Server

Qualifications

• Minimum of three years of IT experience.
• Bachelor’s degree in a related field.
• Strong customer service and multi-tasking in a fast-paced setting.
• Familiarity with VMware vSphere, Horizon, thin clients and MDM platforms.
• Initiative to learn new programs quickly and secure AD environments.
• IT certifications relevant to an IT Technician.

Responsibilities

• Install, repair, upgrade, and troubleshoot PCs, printers, scanners, and IT equipment.
• Provide excellent customer service to court staff, the bar, Judges and the public.
• Explain technical concepts clearly and maintain confidentiality.
• Administer Microsoft Windows 11 Pro, Windows Server and Microsoft 365.
• Collaborate within a team and support courtroom technology tasks.
• Train users and handle diverse IT issues with discretion.

Skills

Customer service

Problem solving

Communication

Team player

Time management

Oral communication

Discretion

Professionalism

Integrity

Education

Bachelor’s degree in information systems, computer science, business administration, or related field

Tools

VMware vSphere

Omnissa Horizon

Thin clients

KACE

Workspace ONE

Active Directory

Job description

United States Courts in the Marshall Division of the Eastern District of Texas seeks an Information Technology Technician to deliver frontline IT support to court staff, the bar, judges and the public. You will install and maintain PCs, printers, and software, assist with courtroom technology tasks, and troubleshoot complex issues while prioritizing training and excellent service.

Ideal candidates have strong customer service, sound judgment and familiarity with Windows 11 Pro, Windows Server