Information Technology Technician

United States Courts; Marshall, Northern (TX, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

United States Courts in the Marshall Division of the Eastern District of Texas seeks an Information Technology Technician to deliver frontline IT support to court staff, the bar, judges and the public. You will install and maintain PCs, printers, and software, assist with courtroom technology tasks, and troubleshoot complex issues while prioritizing training and excellent service.

Ideal candidates have strong customer service, sound judgment and familiarity with Windows 11 Pro, Windows Server

Qualifications

• Minimum of three years of IT experience.
• Bachelor’s degree in a related field.
• Strong customer service and multi-tasking in a fast-paced setting.
• Familiarity with VMware vSphere, Horizon, thin clients and MDM platforms.
• Initiative to learn new programs quickly and secure AD environments.
• IT certifications relevant to an IT Technician.

Responsibilities

• Install, repair, upgrade, and troubleshoot PCs, printers, scanners, and IT equipment.
• Provide excellent customer service to court staff, the bar, Judges and the public.
• Explain technical concepts clearly and maintain confidentiality.
• Administer Microsoft Windows 11 Pro, Windows Server and Microsoft 365.
• Collaborate within a team and support courtroom technology tasks.
• Train users and handle diverse IT issues with discretion.

Skills

Customer service

Problem solving

Communication

Team player

Time management

Oral communication

Discretion

Professionalism

Integrity

Education

Bachelor’s degree in information systems, computer science, business administration, or related field

Tools

VMware vSphere

Omnissa Horizon

Thin clients

KACE

Workspace ONE

Active Directory

Job description

Job Details for Information Technology Technician

Court Name/Organization Texas Eastern District Court

Overview of the Position The U.S. District Court for the Eastern District of Texas is a public service-oriented organization focused on providing exceptional customer service to the court, members of the legal community and the general public. Currently, we are seeking an innovative and experienced individual to serve as an Information Technology Technician in the Marshall Division for the U.S. District Court. There are seven offices within the Eastern District of Texas: Beaumont, Lufkin, Marshall, Plano, Sherman, Texarkana and Tyler.

As a member of the Court’s IT team, the incumbent will deliver the highest level of customersupport and follow up to court employees, the bar, Judges and the general public. The incumbentmust be an effective problem solver and dynamic communicator with an aptitude for and appreciation of the importance of training as a part of every customer interaction. The Information Technology Technician provides technical support to the court unit in a wide range of areas, including configuring hardware and software programs, assisting with courtroom technology tasks and projects, and providing support for complex technology issues.

Qualifications

The successful candidate will have experience with the following:

• Installation, repair, upgrade, and troubleshooting of PCs, printers, scanners, and other IT equipment
• Proven ability to provide excellent customer service.
• Demonstrated sound judgment, professionalism, integrity, trustworthiness, and discretion
• Administration of the following technologies: Microsoft Windows 11 Pro, Microsoft Windows Server, and Microsoft 365
• Work collaboratively and professionally in a team environment
• Exceptional organizational and time management skills
• Effective oral communicator with the ability to explain technical concepts to all levels of staff
• Ability to maintain confidentiality, handle sensitive information and always exercise discretion
• Ability to maintain a professional demeanor, exercise mature judgment, and to be a dependable and flexible team participant

Specialized Experience

Preferred Qualifications:

• Minimum of threeyears of experience
• Bachelor’s degree in information systems, computer science, business administration, or a related field from an accredited institution
• Strong customer service skills, the ability to handle multiple priorities in a fast‑paced environment, and an innate desire to continually learn new technologies and train across all IT disciplines
• Familiarity with the following technologies also is preferred: VMware vSphere, Omnissa Horizon, thin clients, mobile device management platforms such as KACE or Workspace ONE
• The ability to take the initiative to learn new programs quickly
• Proficient with Microsoft Active Directory environments
• Certifications relevant to an IT Technician (e.g. CompTIA Network+, Microsoft role-based certifications, or equivalent credentials)

Employee Benefits

The U.S. District Court falls within the Judicial Branch of the U.S. Government. Judiciary employees serve under “Excepted Appointment” and are considered “at‑will” employees. As such, employment may be terminated by either the employer or the employee with or without cause. Federal Civil Service classifications/regulations do not apply; however, court employees are entitled to similar benefits as other federal employees. These benefits include participation in the Federal Employees Retirement System which contributes to the Social Security Retirement Program, the Federal Employees Health Benefits Program, Federal Employees’ Group Life Insurance Program, Thrift Savings Plan (similar to a 401k plan with employer matching contributions), paid holidays and annual/sick leave accrual. See the U.S. Courts website for an overview of Federal Judiciary benefits.

Conditions of Employment
Applicants must be U.S. citizens or eligible to work in the United States. All application information is subject to verification. The selected candidate will be subject to a background check as a condition of employment and will be hired provisionally pending successful completion of the background check. Unsatisfactory results may result in termination of employment. Court employees are required to adhere to the Code of Conduct for Federal Judicial Employees. This position is subject to mandatory electronic funds transfer for payroll direct deposit.

The federal Judiciary is an Equal Employment Opportunity employer.