Court IT Support Engineer | Tier 1 & 2

U.S.-Courts,-Southern-District-of-Texas; McAllen (TX); On-site; USD 49,000 - 62,000; Full time

Job summary

The U.S. District Court for the Southern District of Texas in McAllen seeks an IT support professional to provide Tier 1 and Tier 2 help desk services for hardware, software, Outlook, printers, VOIP, and courtroom technology.

The position requires strong problem solving, customer service, and the ability to work in a fast-paced federal environment. Four years of IT experience with PC and networking, plus proficiency in Windows and Office 365, are required.

Qualifications

• Four years of work experience, two of which should be specialized experience with PC and networking software.
• Able to work as a team member and handle a large quantity of work requiring meticulous attention to detail.
• Able to work outside of scheduled hours and resolve technical issues quickly.

Responsibilities

• Respond to Help Desk calls, emails, and tickets to assist with routine to complex problems.
• Provide PC hardware/software baseline support in Windows environments, in physical and virtual desktops.
• Provide basic network support and troubleshooting for Fiber to the Desk.
• Support Courtroom Technology including audio/visual, video conferencing, and digital recording.
• Support for Microsoft O365, Outlook, Teams, Zoom, CourtSmart, DUO, and other applications.
• Train end users and assist with troubleshooting of locally developed applications.

Skills

PC troubleshooting

Networking

Teamwork

Multitasking

Customer support

Windows OS

VOIP

Video conferencing

Mobile devices

Education

Associate degree

Bachelor's degree

Tools

Windows Server

VOIP systems

Microsoft Office 365

Outlook

Job description

The U.S. District Court for the Southern District of Texas in McAllen seeks an IT support professional to provide Tier 1 and Tier 2 help desk services for hardware, software, Outlook, printers, VOIP, and courtroom technology.

The position requires strong problem solving, customer service, and the ability to work in a fast-paced federal environment. Four years of IT experience with PC and networking, plus proficiency in Windows and Office 365, are required.