Court-Case Software Support Specialist

StepMobile LLC; Mansfield (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary between 35K – 45K

Comprehensive health, dental, and vision benefits

401K with match

Profit sharing

Paid holidays and personal time off

Job summary

A leading technology company in Mansfield, Ohio is looking for a Software Support Specialist to provide exceptional phone support for court case management systems. The role involves managing support tickets, troubleshooting technical issues, and maintaining a high level of professionalism. Ideal candidates should have moderate computer skills and experience in customer service. This position offers a competitive salary between 35K – 45K, along with comprehensive benefits and opportunities for professional growth.

Qualifications

• Moderate computer skills with familiarity in troubleshooting.
• Ability to explain technical concepts simply.
• Experience in customer service or technical support preferred.

Responsibilities

• Answer inbound calls and manage support tickets.
• Provide information to users via phone and ticketing system.
• Troubleshoot technical issues for users.
• Log and document support calls and tickets.

Skills

Software troubleshooting

Customer service

Problem-solving

Communication

Education

High school diploma or equivalent

Job description

A leading technology company in Mansfield, Ohio is looking for a Software Support Specialist to provide exceptional phone support for court case management systems. The role involves managing support tickets, troubleshooting technical issues, and maintaining a high level of professionalism. Ideal candidates should have moderate computer skills and experience in customer service. This position offers a competitive salary between 35K – 45K, along with comprehensive benefits and opportunities for professional growth.