Client-Facing Admin Clerk: Court Liaison & Data Entry

YOUNGWILLIAMS INC; Omaha (NE); On-site; USD 30,000 - 36,000; Full time

Job summary

The Admin/Clerical position at YOUNGWILLIAMS INC in Omaha, NE supports the Child Support Office by providing accurate information to customers, handling intake, and serving as a court liaison. Responsibilities include greeting visitors, answering inquiries, and processing applications.

The role requires discretion with confidential records, timely data entry, and collaboration with case specialists to ensure efficient case management and courteous service to the public.

Qualifications

• Experience handling inquiries and providing information to customers.
• Ability to intake and forward information to staff for action.
• Maintains confidentiality and handles records accurately.

Responsibilities

• Greet visitors and manage lobby; maintain logs and brochures.
• Respond to inquiries by walk-in or phone with courteous, professional service.
• Obtain assistance from Case Specialist or Supervisor as needed.
• Assist with applications for child services and scheduling.
• Enter service applications into the computer system and create new files.
• Conduct interviews as needed and document case information.
• Handle mail, including opening, stamping, and dispatching.

Skills

Data entry

Customer service

Interpersonal communication

Filing/records management

Education

High School Diploma

Tools

Automated case management system

Job description

The Admin/Clerical position at YOUNGWILLIAMS INC in Omaha, NE supports the Child Support Office by providing accurate information to customers, handling intake, and serving as a court liaison. Responsibilities include greeting visitors, answering inquiries, and processing applications.

The role requires discretion with confidential records, timely data entry, and collaboration with case specialists to ensure efficient case management and courteous service to the public.