Senior Course Facilitator & Cross-Team LMS Lead

Runavir; Northern (KY); Hybrid; USD 175,000 - 225,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Benefits vary by location

Job summary

Runavir in Hanover, MD is seeking a Course Facilitator 2 to provide senior facilitation support for virtual course delivery, including identifying systemic issues and coordinating across LMS, QA, and IT teams. This role focuses on learner experience and course workflow support rather than roster ownership.

The position emphasizes mentoring junior facilitators, quality control of reporting inputs, and maintaining facilitator procedures in version-controlled formats as directed.

Qualifications

• Lead identification and documentation of systemic grading/feedback defects.
• Coordinate cross-team escalation with LMS, software, QA.
• Mentor junior facilitators and standardize facilitation practices.
• Maintain professional conduct in the performance of duties.

Responsibilities

• Communicate effectively with a broad range of individuals from varied backgrounds.
• Review automated graded activities to determine grading accuracy.
• Lead identification and documentation of systemic grading/feedback defects across LMS and software teams.
• Troubleshoot student issues with virtual courses and coordinate escalations across technical teams.
• Provide quality control review of facilitator reporting inputs and metrics, including accuracy checks.
• Provide guidance on networking systems, operating systems, and technical writing.
• Suggest enhancements to automated feedback to increase specificity.
• Maintain facilitator procedures and runbooks in editable formats.

Skills

Leadership

Cross-team coordination

Mentoring

Professional conduct

Education

Master's degree

Bachelor's degree

Associate's degree

High school diploma

Job description

Runavir in Hanover, MD is seeking a Course Facilitator 2 to provide senior facilitation support for virtual course delivery, including identifying systemic issues and coordinating across LMS, QA, and IT teams. This role focuses on learner experience and course workflow support rather than roster ownership.

The position emphasizes mentoring junior facilitators, quality control of reporting inputs, and maintaining facilitator procedures in version-controlled formats as directed.