Courier Service Manager

SUNY Upstate Medical University; City of Syracuse (NY); On-site; USD 43,000 - 54,000; Full time

Job summary

The position requires strong communication, organizational skills, and a valid NY driver’s license. Rotating day schedule applies, with weekend/holiday coverage as needed. Salary range provided in posting.

Qualifications

• Associate degree required with at least 3 years courier experience.
• Medical setting preferred.
• Excellent communication and organizational skills.

Responsibilities

• Provide exceptional customer service to internal and external customers while managing courier services.
• Track vehicle mileage and vehicle condition; coordinate service with stakeholders.
• Establish and maintain cost-effective routes for timely delivery of pharmaceuticals and documents.
• Train couriers on medication handling procedures and department policies.
• Ensure compliance with state and federal regulations; oversee courier supply levels.

Skills

Communication

Organizational skills

Computer skills

Education

Associate's degree

Bachelor's degree

Tools

Dispatch software

Fleet management

Job description

Job Summary:

The Courier Service Manager will provide exceptional customer service to our internal and external customers by efficiently managing all aspects of courier services. Additional duties include but are not limited to:tracking the vehicles' milage, vehicle condition and services, coordinating of vehicles'' service with departmental stakeholders, established and maintain efficient cost effective routes to ensure timely delivery of pharmaceuticals and documents, provide training to couriers on medication handling procedures, departmental policies and procedures, ensure state and federal regulations are strictly followed, ordering and oversight of supply levels specific to courier services. Additionally this role willbe responsible for outreach associated with courier services and may need to assist in the delivery of patient medications.

Minimum Qualifications:

Associate's degree and a minimum of 3 years courier experience, preferably in a medical setting, or equivalent combination of education and experience required. Excellent oral/written communication and organizational skills required. Ability to handle a high volume of telephone calls and work in a fast paced environment. Excellent computer skills including working knowledge of Microsoft Windows and Office products. Extensive knowledge of Syracuse, Onondaga County, and Upstate New York areas.Requires possession of a valid and clean NYS driver's license.

Preferred Qualifications:

Bachelor's degree preferred. Knowledge of dispatch software programs and vehicle fleet management. Supervision and employee training experience. Experience with creating and maintaining employee policies and procedures.

Work Days:

Rotating schedule between 8am-8pm. Weekends and holidays based on operational need.

Message to Applicants:

Salary range-$43,460-$54,052

RecruitmentOffice: Human Resources