Laboratory Courier (UTICA, NY, US, 13502)

Mohawk Valley Health System; City of Utica (NY); Presencial; USD 22.000 - 30.000; A tiempo parcial

Descripción de la vacante

Mohawk Valley Health System is seeking a part-time Lab Courier to shuttle between medical offices, Patient Service Centers, and the laboratory. You will pick up and deliver mail, supplies, and specimens on a fixed schedule with consistent timing each day.

The role requires a High School diploma, customer service experience, and a NYS driver’s license with a clean driving record. Preferred: clinical lab experience and 6–12 months of delivery route work.

Formación

• Customer service experience required.
• Six months to one year route delivery experience preferred.

Responsabilidades

• Pack and deliver documents/mail, office supplies, specimens, and other items within designated routes.
• Follow DOT safety protocols for transport of specimens.
• Communicate with clients to ensure items are accounted for and coordinate with Outreach Supervisor and client support for issues.
• Complete documentation for STAT pickups, vehicle maintenance, and dispatch logs.
• Maintain productivity and adapt to workload changes and new technology.
• Greet patients and visitors, answer calls, and relay messages to appropriate personnel.
• Plan courier routes and prioritize daily duties to minimize missed pickups.

Conocimientos

Customer service

Educación

High School graduate

Descripción del empleo

Job Summary

Under the direction of the Laboratory Administration. Responsible for providing high-quality service to hospital clients, physicians and staff. The lab courier is to shuttle between medical offices, Patient Service Centers, and the laboratory. Couriers pick up and deliver mail, supplies, and specimens for testing, using a fixed schedule that brings them to their stops at approximately the same time every day.

Core Job Responsibilities

• Responsible for the packing and delivery of documents/mail, office, requested specimen collection and other medical supplies in a time efficient manner to each designated site within the couriers assigned route.
• Couriers must follow DOT protocols for safety and specimen transport regulations when transporting items collected from off sites and PSC locations.
• Required to communicate with consumers during pick up/delivery to ensure all items are accounted for and keeping open communication with Outreach Supervisor and client support representatives if complications are encountered.
• Provides complete and accurate documentation for STAT pick-ups, vehicle maintenance log and dispatch log.
• Laboratory couriers are responsible for completing all mandatory education and competency testing within deadlines.
• Demonstrates an ability to maintain productivity with adaption to changes in workload level, work, and changes in customer service technology.
• Acts as a laboratory liaison greets patients, visitors, answers telephone, places a calls and relays messages to appropriate personnel.
• Plans courier routes and daily responsibilities by prioritizing task before embarking on any delivery and ensures that no more than 3 pickup request a year are missed.
• Collects STATs within designated time frame and delivers them to lab, notifying specimen processing or supervisor of STAT upon arrival.

Education/Experience Requirements

Required:

• High School graduate
• Customer service experience

Preferred:

• Clinical Laboratory experience preferred.
• Six months to one year route delivery experience

Licensure/Certification Requirements

Required:

• Current and Valid NYS Driver’s License in good standing
• Minimum of three years of a clean, driving record.

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 99133
Department CLINICAL LABORATORY
Shift Days
Shift Hours Worked 8.50
FTE 0.2
Work Schedule HRLY NON-UNION
Employee Status A7 - Occasional
Union Non-Union
Pay Range $16 - $22 per hour