Pharmacy Courier Service Manager Syracuse New York United States

SUNY Upstate Medical University; City of Syracuse (NY); On-site; USD 43,000 - 54,000; Full time

Job summary

SUNY Upstate Medical University is seeking a Courier Service Manager in Syracuse to oversee all courier operations and deliver exceptional service for patients and staff. You will monitor vehicle status, routes, and maintenance, while ensuring compliance with state regulations and policy adherence.

The role includes training couriers, managing supplies, and coordinating service with departments. A strong communication skillset and a valid NYS driver's license are required for this fast-paced

Qualifications

• Associate's degree with 3 years courier experience in a medical setting preferred.
• Excellent oral and written communication and organizational skills.
• Valid and clean NYS driver's license required, knowledge of Syracuse area preferred.

Responsibilities

• Manage all aspects of courier services with a focus on customer service for internal and external customers.
• Track vehicle mileage, condition, and maintenance; coordinate service with stakeholders.
• Establish and maintain cost-effective delivery routes for timely pharmaceuticals and document delivery.
• Provide training to couriers on medication handling, policies and procedures; ensure regulatory compliance.
• Manage supply levels for courier services and oversee ordering and inventory control.
• Lead outreach related to courier services and assist in patient medication delivery when needed.

Skills

Courier operations

Customer service

Communication

Microsoft Windows & Office

Education

Associate's degree

Bachelor's degree preferred

Tools

Dispatch software

Fleet management software

Microsoft Office

Job description

Job Summary:

The Courier Service Manager will provide exceptional customer service to our internal and external customers by efficiently managing all aspects of courier services. Additional duties include but are not limited to: tracking the vehicles' milage, vehicle condition and services, coordinating of vehicles'' service with departmental stakeholders, established and maintain efficient cost effective routes to ensure timely delivery of pharmaceuticals and documents, provide training to couriers on medication handling procedures, departmental policies and procedures, ensure state and federal regulations are strictly followed, ordering and oversight of supply levels specific to courier services. Additionally this role will be responsible for outreach associated with courier services and may need to assist in the delivery of patient medications.

Minimum Qualifications:

Associate's degree and a minimum of 3 years courier experience, preferably in a medical setting, or equivalent combination of education and experience required. Excellent oral/written communication and organizational skills required. Ability to handle a high volume of telephone calls and work in a fast paced environment. Excellent computer skills including working knowledge of Microsoft Windows and Office products. Extensive knowledge of Syracuse, Onondaga County, and Upstate New York areas. Requires possession of a valid and clean NYS driver's license.

Preferred Qualifications:

Bachelor's degree preferred. Knowledge of dispatch software programs and vehicle fleet management. Supervision and employee training experience. Experience with creating and maintaining employee policies and procedures.

Work Days:

Rotating schedule between 8am-8pm. Weekends and holidays based on operational need.

Message to Applicants:

Salary range-$43,460-$54,052

Recruitment Office: Human Resources