Courier Dispatch & Client Coordination Specialist

MTM, Inc; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Leadership Mentoring Opportunities

Job summary

STAT Courier is seeking a Corporate Dispatcher to coordinate between clients, drivers, subcontractors, and internal teams. The role ensures accurate, efficient, and timely delivery, with emphasis on on-time performance, client satisfaction, and operational continuity.

Shift: Monday-Friday, 12 pm to 8:30 pm; Location: Lake St. Louis, MO. You will handle scheduling, monitoring, and issue resolution to uphold STAT’s reliability and care standards.

Qualifications

• High school diploma or GED required; 1–3 years in client services, data entry, or dispatch preferred.
• Experience in building relationships with stakeholders and multitasking in high-volume environments.
• Strong organizational skills and ability to adapt to evolving priorities.

Responsibilities

• Dispatch and route coordination to ensure on-time delivery.
• Schedule and assign daily courier trips including weekends and holidays.
• Monitor drivers and routes in real time and adjust as needed for coverage.
• Ensure accurate trip documentation, temperature monitoring, and barcode scanning.
• Provide on-road support and onboarding for new drivers and dispatchers.
• Communicate with clients and internal teams to resolve issues and provide status updates.
• Document incidents and participate in escalation protocols.
• Assist with continuous improvement initiatives to reduce delays and errors.

Skills

Attention to detail

Customer service

Communication

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

Dispatch software

GPS tracking systems

Job description

STAT Courier is seeking a Corporate Dispatcher to coordinate between clients, drivers, subcontractors, and internal teams. The role ensures accurate, efficient, and timely delivery, with emphasis on on-time performance, client satisfaction, and operational continuity.

Shift: Monday-Friday, 12 pm to 8:30 pm; Location: Lake St. Louis, MO. You will handle scheduling, monitoring, and issue resolution to uphold STAT’s reliability and care standards.