Corporate Dispatcher

MTM, Inc

United States

On-site

USD 22,000 - 31,000

Full time

7 days ago

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Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Leadership Mentoring Opportunities

Job summary

STAT Courier is seeking a Corporate Dispatcher to coordinate between clients, drivers, subcontractors, and internal teams. The role ensures accurate, efficient, and timely delivery, with emphasis on on-time performance, client satisfaction, and operational continuity.

Shift: Monday-Friday, 12 pm to 8:30 pm; Location: Lake St. Louis, MO. You will handle scheduling, monitoring, and issue resolution to uphold STAT’s reliability and care standards.

Qualifications

High school diploma or GED required; 1–3 years in client services, data entry, or dispatch preferred.
Experience in building relationships with stakeholders and multitasking in high-volume environments.
Strong organizational skills and ability to adapt to evolving priorities.

Responsibilities

Dispatch and route coordination to ensure on-time delivery.
Schedule and assign daily courier trips including weekends and holidays.
Monitor drivers and routes in real time and adjust as needed for coverage.
Ensure accurate trip documentation, temperature monitoring, and barcode scanning.
Provide on-road support and onboarding for new drivers and dispatchers.
Communicate with clients and internal teams to resolve issues and provide status updates.
Document incidents and participate in escalation protocols.
Assist with continuous improvement initiatives to reduce delays and errors.

Skills

Attention to detail

Customer service

Communication

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

Dispatch software

GPS tracking systems

Job description

At STAT Courier, we believe there is a better way to deliver what’s important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.

What will your job look like? The Corporate Dispatcher serves as the primary point of coordination between clients, drivers, subcontractors, and internal teams, ensuring accurate, efficient, and timely delivery of courier services. This role is critical for on-time performance, client satisfaction, and day-to-day operational continuity. The Corporate Dispatcher actively communicates with drivers, responds to client requests, schedules on-demand trips, monitors trips and routes in real time, identifies and takes initial action on coverage gaps, escalates unresolved issues to the Lead Dispatcher or Supervisor to ensure service continuity. This role maintains proactive communication to uphold STAT’s high standards of reliability, responsiveness, and care.

Shift: Monday-Friday: 12 pm to 8:30 pm

Location: 16 Hawkridge Circle Lake St. Louis, MO 63367

What you’ll do:

Dispatch and Route Coordination
Schedule and assign daily courier trips and routes including weekends, after hours, and holidays to ensure optimal efficiency and driver coverage
Monitor drivers and routes through scheduling software in real time to track progress and proactively anticipate the need to make schedule adjustments, reroute as needed, and resolve service interruptions
Ensure timely, accurate, and complete trip documentation (proof of delivery, signatures, notes, memos, photos, etc.), proper laboratory and pharmaceutical product temperature monitoring, bar code scanning, and log updates
Adjust driver assignments to meet changing priorities, volume spikes, or emergencies
Monitor and track driver availability, coverage levels, and service‑level performance, proactively identifying and escalating gaps that may impact on-time delivery
Reconcile trip manifests and ensure all trip data is included, (e.g. pick‑up/drop‑off times, pictures, bar code scanning, and temperature logs) is accurately recorded, and corrected in the dispatch systems and client databases within required timeframes
Provide on‑road support and guidance to drivers, including directions, traffic conditions, road conditions, weather and troubleshooting
Assist with onboarding and training new drivers and dispatchers on procedures, technology, and company protocols
Demonstrate the ability to think critically, solve problems and deescalate conflicts

Client Service and Communication

Serve as the first point of contact for client inquiries, requests, and issue resolution
Maintain courteous, professional, and timely communication with clients, drivers, vendors, etc. via all communication methods (phone, text, chat and email)
Provide status updates to clients on any trip delays, rescheduling, and or cancellations including inclement weather planning and road conditions, confirmation of deliveries, and timely problem escalation
Record all client interactions and service details in dispatch software
Partner with account managers to identify and resolve recurring service concerns

Incident and Accident Reporting

Document and report all incidents, accidents, and service interruptions to management promptly
Participate in accident/incident response protocols and ensure proper escalation and follow-up

Operational Support

Ensure all required trip and driver data is entered accurately into dispatch systems
All methods of communication are handled in accordance with established KPIs and performance standards
Coordinate with billing and operations for driver compliance, pay accuracy, and documentation
Prepare shift handoff reports and communicate critical updates to the next dispatcher or lead
Support continuous improvement initiatives focused on reducing service delays and errors

Performance and Quality

Monitor key performance indicators (KPIs) such as on-time delivery, accuracy, and route efficiency
Provide feedback on driver performance, recognition, and assist with service evaluations
Identify and elevate issues that could impact delivery performance or client satisfaction
Participate in periodic service evaluations and contribute ideas for service improvements
Collect client feedback to track and identify service improvement opportunities

Technology Utilization

Effective and timely operation of dispatch and scheduling software, communication methods, and data analysis tools
Utilize GPS/GIS systems for route optimization and tracking
Ensure all trips on the dispatch board are properly dispatched and closed on time per trip requirements

What you’ll need:

Experience, Education & Certifications: High School Diploma or G.E.D. Minimum 1-3 years of experience in Client Services, Data Entry, or Dispatch Experience in developing, promoting and building key relationships with all key stakeholders Strong organizational and multitasking abilities in a high-volume environment

Skills:

Thorough knowledge of the courier industry and ability to use proper terminology Knowledge of cost analysis and budgets Ability to maintain high level of confidentiality Detail oriented and ethical Exemplary interpersonal and communication skills Moderate to advanced computer skills Strong organization skills and ability to identify, prioritize and respond to multiple deadlines Works independently and demonstrates effective problem-solving skills Demonstrate leadership skills, including but not limited to delegating, planning and coaching Ability to handle questions and resolve issues in a constructive manner Adaptability to learn new systems Excellent verbal and written communication skills Reliable, punctual, and attentive to detail

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Leadership Mentoring Opportunities

Salary

Min: $19/HR Salary Max: $19/HR This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer:

STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact STAT Courier’s People & Culture.

About Us

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost‑effective manner.

To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.

MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals: — Respect Individuals — Collaborate to Innovate — Deliver Value — Align with Clients — Act with Integrity.

Your Potential. Our Mission.

At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top‑tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact.

We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.