Corporate Dispatcher

MTM, Inc; Lake Saint Louis (MO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

PTO and Holidays

Maternity/Paternity Leave

Casual Dress Environment

Leadership Mentoring Opportunities

Job summary

STAT Courier is seeking a Corporate Dispatcher to coordinate between clients, drivers, subcontractors, and internal teams for timely courier services. You will monitor routes, respond to client requests, and ensure accurate trip documentation and service continuity.

The role requires strong communication, problem-solving, and leadership skills with 1–3 years in related fields. Competitive hourly pay and benefits are offered in Lake Saint Louis, MO.

Qualifications

• High School Diploma or GED required.
• 1-3 years in client services, data entry, or dispatch.
• Strong organizational and multitasking abilities in a high-volume environment.

Responsibilities

• Dispatch and route coordination for daily courier trips.
• Monitor drivers and routes in real time; adjust schedules as needed.
• Record trip details (proof of delivery, signatures, notes, photos).
• Provide on-road support to drivers and assist with onboarding new staff.
• Maintain professional communication with clients, drivers, and vendors.
• Coordinate with billing/operations for driver compliance and pay accuracy.

Skills

Client services

Dispatch software

GPS tracking

Communication

Organization

Education

High School Diploma or GED

Tools

Dispatch software

GPS/GIS

Job description

At STAT Courier, we believe there is a better way to deliver what’s important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.What will your job look like?The Corporate Dispatcher serves as the primary point of coordination between clients, drivers, subcontractors, and internal teams, ensuring accurate, efficient, and timely delivery of courier services. This role is critical for on-time performance, client satisfaction, and day-to-day operational continuity. The Corporate Dispatcher actively communicates with drivers, responds to client requests, schedules on-demand trips, monitors trips and routes in real time, identifies and takes initial action on coverage gaps, escalate unresolved issues to the Lead Dispatcher or Supervisor to ensure service continuity. This role maintains proactive communication to uphold STAT’s high standards of reliability, responsiveness, and care.Shift: Monday-Friday: 12 pm to 8:30 pmLocation: 16 Hawkridge Circle Lake St. Louis, MO 63367What you’ll do:Dispatch and Route CoordinationSchedule and assign daily courier trips and routes including weekends, after hours, and holidays to ensure optimal efficiency and driver coverageMonitor drivers and routes through scheduling software in real time to track progress and proactively anticipate the need to make schedule adjustments, reroute as needed, and resolve service interruptionsEnsure timely, accurate, and complete trip documentation (proof of delivery, signatures, notes, memos, photos, etc.), proper laboratory and pharmaceutical product temperature monitoring, bar code scanning, and log updatesAdjust driver assignments to meet changing priorities, volume spikes, or emergenciesMonitor and track driver availability, coverage levels, and service-level performance, proactively identifying and escalating gaps that may impact on time deliveryReconcile trip manifests and ensure all trip data is included, (e.g. pick-up/drop-off times, pictures, bar code scanning, and temperature logs) is accurately recorded, and corrected in the dispatch systems and client databases within required timeframesProvide on-road support and guidance to drivers, including directions, traffic conditions, road conditions, weather and troubleshootingAssist with onboarding and training new drivers and dispatchers on procedures, technology, and company protocolsDemonstrate the ability to think critically, solve problems and deescalate conflictsClient Service and CommunicationServe as the first point of contact for client inquiries, requests, and issue resolutionMaintain courteous, professional, and timely communication with clients, drivers, vendors, etc. via all communication methods (phone, text, chat and email)Provide status updates to clients on any trip delays, rescheduling, and or cancellations including inclement weather planning and road conditions, confirmation of deliveries, and timely problem escalationRecord all client interactions and service details in dispatch softwarePartner with account managers to identify and resolve recurring service concernsIncident and Accident ReportingDocument and report all incidents, accidents, and service interruptions to management promptlyParticipate in accident/incident response protocols and ensure proper escalation and follow-upOperational SupportEnsure all required trip and driver data is entered accurately into dispatch systemsAll methods of communication are handled in accordance with established KPIs and performance standardsCoordinate with billing and operations for driver compliance, pay accuracy, and documentationPrepare shift handoff reports and communicate critical updates to the next dispatcher or leadSupport continuous improvement initiatives focused on reducing service delays and errorsPerformance and QualityMonitor key performance indicators (KPIs) such as on-time delivery, accuracy, and route efficiencyProvide feedback on driver performance, recognition, and assist with service evaluationsIdentify and escalate issues that could impact delivery performance or client satisfactionParticipate in periodic service evaluations and contribute ideas for service improvementsCollect client feedback to track and identify service improvement opportunitiesTechnology UtilizationEffective and timely operation of dispatch and scheduling software, communication methods, and data analysis toolsUtilize GPS/GIS systems for route optimization and trackingEnsure all trips on the dispatch board are properly dispatched and closed on time per trip requirementsWhat you’ll need:Experience, Education & Certifications:High School Diploma or G.E.D.Minimum 1-3 years of experience in Client Services, Data Entry, or DispatchExperience in developing, promoting and building key relationships with all key stakeholdersStrong organizational and multitasking abilities in a high-volume environmentSkills:Thorough knowledge of the courier industry and ability to use proper terminologyKnowledge of cost analysis and budgetsAbility to maintain high level of confidentialityDetail oriented and ethicalExemplary interpersonal and communication skillsModerate to advanced computer skillsStrong organization skills and ability to identify, prioritize and respond to multiple deadlinesWorks independently and demonstrates effective problem-solving skillsDemonstrate leadership skills, including but not limited to delegating, planning and coachingAbility to handle questions and resolve issues in a constructive mannerAdaptability to learn new systemsExcellent verbal and written communication skillsReliable, punctual, and attentive to detailWhat’s in it for you:Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentLeadership Mentoring OpportunitiesSalary Min: $19/HRSalary Max: $19/HRThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.Equal Opportunity Employer: STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact STAT Courier’s People & Culture.