Countywide IT Support Specialist

Luzerne County; Wilkes-Barre (Luzerne County); On-site; USD 45,000 - 60,000; Full time

Job summary

Luzerne County IT is seeking an IT support professional to join a countywide service desk team serving over 1,000 users. The role involves troubleshooting hardware, software, networking, printing and phone systems, and collaborating with technicians to resolve complex incidents.

The position emphasizes root cause analysis, proactive issue resolution, and maintaining security tooling, with after-hours coverage on a rotating basis and opportunities to automate routine tasks.

Qualifications

• Associate's degree in computer science or related field with 1 year related experience, or 3 years related experience.
• Experience providing IT service desk support to a large user base.
• Knowledge of computer hardware, software, networking, and security concepts.

Responsibilities

• Provide service desk support to over 1,000 end users regarding hardware, software, networking, printing, and phone systems issues.
• Perform root cause analysis and resolve complex issues that involve multiple IT areas.
• Maintain anti-malware and intrusion detection systems.
• Install, configure and manage end-user devices.
• Develop scripts and automate repetitive tasks.
• Provide countywide IT coverage through service desk and rotating after-hours coverage.

Skills

Service desk

Root cause analysis

Troubleshooting

Networking concepts

Web development concepts

Diagnostic tools

Scripting

Written communication

Team collaboration

Education

Associate's degree in computer science

Job description

Luzerne County IT is seeking an IT support professional to join a countywide service desk team serving over 1,000 users. The role involves troubleshooting hardware, software, networking, printing and phone systems, and collaborating with technicians to resolve complex incidents.

The position emphasizes root cause analysis, proactive issue resolution, and maintaining security tooling, with after-hours coverage on a rotating basis and opportunities to automate routine tasks.