IT Support Specialist

ATC; Harrisburg (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions firm in Harrisburg is seeking a Desktop Support Technician to provide IT support for approximately 4000 users. The ideal candidate should have expertise in both Windows and Mac operating systems, strong troubleshooting skills, and the ability to work independently as well as within a team. This mid-senior level role offers a contract position in Information Technology.

Qualifications

• Strong independent work capability and ability to collaborate in team environments.
• Advanced proficiency across a variety of IT platforms and technologies.
• Thorough knowledge and use of ServiceNow or understanding of asset management systems.
• Expert knowledge and use of Windows OS and O365 Office products.
• Excellent customer service, communication, troubleshooting, and problem-solving skills.

Responsibilities

• Provide desktop and end user support for Windows and Mac operating systems.
• Troubleshoot VPN connectivity and software installation issues.
• Set up printers, image desktops/laptops and coordinate repairs.
• Work with IT teams to resolve incidents.

Skills

Independent work

Team collaboration

IT platforms and technologies

ServiceNow knowledge

Windows OS proficiency

Communication skills

Troubleshooting skills

Hardware/software knowledge

MDT/SCCM imaging

VPN support

Active Directory knowledge

Organizational skills

Job description

Overview

Position Description: This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users. This position supports the daily operation of several bureaus within the DLI HQ building at 651 Boas Street in Harrisburg.

Responsibilities

• Provide desktop and end user support for Windows and Mac operating systems, COTS applications, and numerous in-house developed applications.
• Troubleshoot VPN connectivity issues, VDI connectivity issues, software installation/removal, hardware replacements, and distributions.
• Set up printers and perform basic networking tasks; image desktops/laptops and coordinate with vendors for onsite repairs.
• Work with other IT teams and users to resolve incidents, with hands-on involvement as required.

Skills and Qualifications

• Strong independent work capability and ability to collaborate in team environments.
• Advanced proficiency across a variety of IT platforms and technologies.
• Thorough knowledge and use of ServiceNow or understanding of asset management systems.
• Expert knowledge and use of Windows OS and O365 Office products.
• Excellent customer service, communication, troubleshooting, and problem-solving skills.
• Knowledge of hardware (desktop, printer, scanner, video), software installation, patching, and troubleshooting.
• Knowledge of imaging workstations using MDT and/or SCCM.
• Ability to transport/lift boxes and equipment; ability to work independently and as part of a team.
• Knowledge of VPN setup, support, and installation; ability to resolve technical issues with users over the phone.
• Knowledge of Active Directory users and privileges; knowledge of wireless workstation setup and support.
• Ability to think and act under pressure; good organizational skills; high level of professionalism.

Seniorit y level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology