IT Technician I: Frontline Tech Support & End-User Care

Lancaster County Government; South Carolina; On-site; USD 32,000 - 48,000; Full time

Job summary

Lancaster County Government is seeking an IT Technician I under the Service Desk Supervisor to provide frontline and second-line support for County employees. The role includes handling service requests, incidents, and project tasks, with emphasis on timely repairs, documentation, and end-user satisfaction.

The technician will support desktops, laptops, mobiles, printers, scanners, and standard software, assist with deployments and asset management, and provide basic guidance to non-technical

Qualifications

• High school diploma or GED required; technical degree preferred.
• Excellent communication and customer service skills.
• Valid driver’s license with clean driving record.

Responsibilities

• Provide first- and second-level IT support for County employees.
• Manage service requests and incidents through resolution or escalation.
• Assist with deployments, asset management, and documentation.
• Maintain inventory of desktop hardware and software.
• Communicate status to end users and ensure satisfaction.

Skills

End-user support

Remote support

Troubleshooting

Customer service

Desktop hardware

Education

High school diploma or GED

Technical degree preferred

Tools

Ticketing system

Remote desktop tools

Job description

Lancaster County Government is seeking an IT Technician I under the Service Desk Supervisor to provide frontline and second-line support for County employees. The role includes handling service requests, incidents, and project tasks, with emphasis on timely repairs, documentation, and end-user satisfaction.

The technician will support desktops, laptops, mobiles, printers, scanners, and standard software, assist with deployments and asset management, and provide basic guidance to non-technical