County Office Manager

Georgia Department of Public Health; Hartwell (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Georgia Department of Public Health seeks a PH Customer Service Supervisor to lead a team in Hart County. This role involves supervising staff, resolving customer service issues, and ensuring quality communication with the public. The successful candidate will enjoy a competitive salary and a generous benefits package while contributing to public health initiatives.

Benefits

Employee retirement plan

Deferred compensation

13 paid holidays

Vacation & sick leave

Dental and vision insurance

Long-term care insurance

Life insurance

Qualifications

• Three years of lead/supervisory experience in a customer service setting.
• Experience communicating information effectively.
• Ability to resolve complicated customer service issues.

Responsibilities

• Supervises and guides subordinate staff in customer service.
• Resolves complicated issues involving customer service.
• Communicates with the public to provide information.

Skills

Communication

Leadership

Problem Solving

Education

Bachelor's degree from an accredited college or university

Job description

Location: Hart County Health Department, 64 Reynolds Street, Hartwell, GA, 30643
Recruitment: This position is open to all qualified applicants
Pay Grade: I
Requisition: 2025-10432

Who we are.We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility– Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

As anPH Customer Service Supervisorwithin the Hart County Health Department.At the District Two,Georgia Department of Public Health,you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.District 2 Public Health serves 13 counties in northeast Georgia, including Banks, Dawson, Forsyth, Franklin, Habersham, Hall, Hart, Lumpkin, Rabun, Stephens, Towns, Union, and White counties. One of the fastest growing regions in the state, District 2 includes rural and urban communities with diverse public health challenges.

In addition to a competitive salary, we offer a generous benefits package that includes employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.

• Supervises, guides, and/or instructs the work assignments of subordinate staff.
• Supervises staff that communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations.
• Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

• Bachelor's degree from an accredited college or university AND Three years of lead/supervisory experience in a customer service setting communicating information

OR

• Five years of lead/supervisory worker experience in a customer service setting communicating information

OR

• Two years of experience required at the lower level Customer Svc Rep 3 (GST122) or position equivalent.

To be considered for employment at the District 2 Public Health, you must complete an online application. This job can be found atwww.dph.georgia.gov. Click on "About DPH" and then
Careers", locate the position then click "Apply" to begin your application. Please make sure you have selected the specific job you are interested in and qualified for. You will receive an email or telephone call if you are selected to participate in the interview process. Please do not send hard copies of application materials. All information can be uploaded to the online system.

Applications must include an email address and daytime phone number where applicant can be reached. Incomplete applications may not be considered.

Georgia Department of Public Health Commissioner and leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of wellness breaks during the work day is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal records check (fingerprinting). In accordance with Georgia's Drug Free Workplace Act, it has been determined that certain positions warrant pre-employment drug testing.

As an employee of D2PH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the high volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be considered by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

District 2 Public Health is an Equal Opportunity Employer.