Countertop Service Technician - Non-Installation

Cambria; Phoenix (AZ); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Branded company vehicle or mileage Re.

Competitive benefits package

Paid time off and holidays

401(k) with matching

Tuition/Professional development

Employee discount and assistance

Job summary

Cambria is seeking a Field Service Technician in Phoenix to serve as a Cambria ambassador, delivering on-site service to residential and commercial clients, addressing concerns, and performing finish work where applicable. Daily duties include traveling to sites, inspecting claims, gathering details, photographing evidence, documenting findings, and communicating service options and timelines to customers.

You will perform repairs to Cambria standards, maintain tools and vehicles, and uphold

Qualifications

• High School diploma or equivalent.
• 1 year of experience in a field service, customer service or trade position preferred.
• Excellent verbal and written communication skills.
• Ability to lift up to 50 pounds and drive locally.
• Valid driver's license with clean MVR.

Responsibilities

• Travel to customer sites to evaluate product related claims and deliver service.
• Inspect claims, gather details, take photos, and document findings and work performed.
• Articulate service options and set proper expectations for customers.
• Perform on-site repairs using Cambria’s standards and materials.
• Arrive on time, complete tasks within expected timeframes, maintain vehicle/tools, and follow safety policies.
• Communicate findings with the Regional Product Representative and support team goals.

Skills

Interpersonal communication

Customer service

Attention to detail

Problem solving

Safe tool operation

Color perception

Education

High School diploma or equivalent

Tools

Google Suites

Salesforce

Reading technical drawings

Job description

Job Description:The Field Service Technician (FST) is a trusted Cambria ambassador of service who is responsible for exceptional on-site service to our residential and commercial clients, by providing customer service, assessing customer concerns, and performing Finish Work where applicable.Essential Duties & ResponsibilitiesTravel to customer sites to evaluate product related claims, deliver outstanding customer service by being courteous, professional, and responsive to the customers' needsInspect claims thoroughly, gather necessary details, take photographs, and provide complete and timely documentation of findings and work performedArticulate service solutions and options while setting proper expectationsPerform on-site repairs using Cambria’s approved standards, techniques, and materials, maintaining a high level of quality workmanshipArrive on time to appointments, complete tasks within expected timeframes, and contribute to the overall efficiency and success of the teamPartner and communicate effectively with the Regional Product Representative about the site visit and product findingsMaintain company vehicles, tools, and equipment in excellent working condition and ensure a professional appearance at all timesFollow all safety policies and proceduresPerform additional duties or projects as assigned by management to support departmental and organizational goalsQualifications & SkillsExceptional interpersonal, verbal, and written communication skillsStrong customer service skills with the ability to build rapport and effectively communicate with clientsMeticulous attention to detail and a commitment to quality workmanshipExcellent problem-solving and critical thinking skillsAbility to operate various power tools safely and efficientlyAccurate color perception is requiredProfessional appearance and demeanor requiredMinimum RequirementsEducation: High School diploma or equivalentExperience: 1 year of experience in a field service, customer service or trade position preferredSystems: Google Suites, Salesforce, ability to read technical drawings/documents is a plusAdditional Requirements:Managerial Requirements: N/APhysical Requirements: Ability to lift up to 50 pounds daily, drive for long periods. Must be able to stand, bend, and twist while performing service work.Travel Requirements: Daily local travel and 30-40% overnight travel is required.Must hold a valid Driver’s License from the state of residence.Must be able to successfully pass a Motor Vehicle Record (MVR) check in accordance with Cambria's standards.Cambria’s starting hourly range for this position is $24.00 - $31.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.This position will be provided a branded company vehicle, based on fleet availability, or temporary mileage reimbursement in lieu until a vehicle becomes available.Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.For additional company information, please visit www.CambriaUSA.comAn offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.