Countertop Service Technician - No-Installation

Cambria; Dallas (TX); On-site; USD 28,929 - 37,195; Full time

Benefits offered by this job

Health and Dental Insurance

Paid Time Off

401(k) with matching

Profit Sharing

Tuition Reimbursement

Job summary

Cambria is seeking a Field Service Technician (FST) in Dallas, Texas, to provide exceptional on-site service to clients. Responsibilities include performing repairs, evaluating product claims, and ensuring customer satisfaction. Ideal candidates will have strong communication and customer service skills, a high school diploma, and at least one year in a relevant role. The position offers an hourly wage between $21.00 and $27.00, along with a comprehensive benefits package including health insurance, paid time off, and a 401(k) plan.

Qualifications

• Exceptional communication skills are needed for interaction with clients.
• 1 year of experience in field service, customer service, or trade position preferred.
• Ability to lift up to 50 pounds and perform service tasks.

Responsibilities

• Perform on-site repairs and deliver outstanding customer service.
• Inspect claims and gather photographic documentation.
• Maintain vehicles and tools in excellent condition.

Skills

Interpersonal communication skills

Customer service skills

Attention to detail

Problem-solving skills

Ability to operate power tools

Accurate color perception

Education

High School diploma or equivalent

Tools

Google Suites

Salesforce

Job description

Field Service Technician (FST)

The Field Service Technician is a trusted Cambria ambassador responsible for providing exceptional on-site service to residential and commercial clients.

Responsibilities

• Travel to customer sites to evaluate product related claims and deliver outstanding customer service.
• Inspect claims thoroughly, gather details, take photographs, and document findings.
• Articulate service solutions and set proper expectations.
• Perform on-site repairs using Cambria’s approved standards, techniques, and materials.
• Arrive on time, complete tasks within expected timeframes, and support team efficiency.
• Communicate effectively with the Regional Product Representative about site visits.
• Maintain company vehicles, tools, and equipment in excellent condition.
• Follow all safety policies and procedures.
• Perform additional duties or projects as assigned by management.

Qualifications

• Exceptional interpersonal, verbal, and written communication skills.
• Strong customer service skills and ability to build rapport.
• Meticulous attention to detail and commitment to quality workmanship.
• Excellent problem‑solving and critical‑thinking skills.
• Ability to operate various power tools safely.
• Accurate color perception.
• Professional appearance and demeanor required.
• Valid driver’s license from the state of residence.
• Pass a Motor Vehicle Record (MVR) check.

Minimum Requirements

Education: High School diploma or equivalent.

Experience: 1 year in field service, customer service, or trade position preferred.

Systems: Google Suites, Salesforce, ability to read technical drawings/documents is a plus.

Physical & Travel Requirements

Ability to lift up to 50 pounds daily, drive for long periods, stand, bend, and twist during service work.

Daily local travel. Overnight travel is also required.

Compensation & Benefits

Hourly range: $21.00–$27.00, depending on role, level, and location.

Company vehicle provided or temporary mileage reimbursement.

Benefits include Health and Dental Insurance, Paid Time Off, 7 paid Holidays, 401(k) with matching, Profit Sharing, Flexible Spending Account, Life, Supplemental Life, Disability Insurance, Referral Program, Tuition Reimbursement, Employee Assistance, Discount and Professional Development Assistance.