Countertop Service Technician - No-Installation

111 Cambria Company LLC; Dallas (TX); On-site; USD 33,062 - 42,705; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

401(k) with matching

Job summary

111 Cambria Company LLC is looking for a Field Service Technician in Dallas, TX, to provide exceptional on-site service. The role involves evaluating product-related claims, inspecting installations, and delivering outstanding customer service.

The ideal candidate will have at least 1 year of relevant experience, strong interpersonal skills, and the ability to operate power tools. Compensation ranges from $24.00 to $31.00 per hour, along with health benefits and more.

Qualifications

• Minimum 1 year of experience in a field service, customer service, or trade position.
• Ability to operate various power tools safely and efficiently.
• Valid driver’s license and ability to pass MVR check.

Responsibilities

• Travel to customer sites to evaluate product-related claims.
• Deliver outstanding customer service and inspect claims thoroughly.
• Perform on-site repairs using Cambria’s approved standards.

Skills

Customer service skills

Communication skills

Attention to detail

Problem-solving skills

Education

High School diploma or equivalent

Tools

GoogleSuite

Salesforce

Job description

Field Service Technician (FST)

As a trusted Cambria ambassador, you will provide exceptional on‑site service to residential and commercial clients by delivering outstanding customer service, assessing concerns, and performing finish work where applicable.

Responsibilities

• Travel to customer sites to evaluate product related claims and provide documentation of findings.
• Deliver outstanding customer service, being courteous, professional, and responsive.
• Inspect claims thoroughly, gather necessary details, take photographs, and provide complete documentation.
• Articulate service solutions and options while setting proper expectations.
• Perform on‑site repairs using Cambria’s approved standards, techniques, and materials, maintaining high quality workmanship.
• Arrive on time, complete tasks within expected timeframes, and contribute to overall efficiency.
• Partner and communicate effectively with the Regional Product Representative regarding product findings.
• Maintain company vehicles, tools, and equipment in excellent working condition and maintain a professional appearance.
• Follow all safety policies and procedures.
• Perform additional duties or projects as assigned by management.

Qualifications & Skills

• High School diploma or equivalent (minimum).
• At least 1 year of experience in a field service, customer service, or trade position.
• Exceptional interpersonal, verbal, and written communication skills.
• Strong customer service skills with the ability to build rapport.
• Meticulous attention to detail and commitment to quality workmanship.
• Excellent problem‑solving and critical‑thinking skills.
• Ability to operate various power tools safely and efficiently.
• Accurate color perception required.
• Professional appearance and demeanor required.
• Valid driver’s license; ability to pass MVR check.
• Proficiency with GoogleSuite and Salesforce; ability to read technical drawings/documents a plus.

Physical & Travel Requirements

• Ability to lift up to 50pounds daily, drive for long periods, stand, bend, and twist during service work.
• Daily local travel; overnight travel also required.

Compensation & Benefits

• Hourly rate: $24.00 – $31.00 (dependent on role, level, location).
• Company vehicle provided or temporary mileage reimbursement until vehicle available.
• Health and dental insurance, paid time off, 7 paid holidays, 401(k) with matching, profit‑sharing, flexible spending account, life and disability insurance, referral program, tuition reimbursement, employee assistance program, employee discount, and professional development assistance.

EEO Statement

Right to Work. Cambria participates in E‑Verify.