Countertop Service Technician - Non-Installation

111 Cambria Company LLC; United States; Sur place; USD 33 000 - 43 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Paid time off

401(k) matching

Profit sharing

Flexible spending account

Life insurance

Disability insurance

Employee referral

Tuition reimbursement

Employee discounts

Professional development

Résumé du poste

111 Cambria Company LLC is seeking a Field Service Technician to deliver exceptional on-site service to residential and commercial clients. You will assess concerns, perform finish work where applicable, and document findings with thorough attention to detail.

The role requires strong communication, professional presentation, and the ability to operate power tools safely. Daily local travel and 30-40% overnight travel are expected, with company vehicle or mileage reimbursement provided where

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1 year in field service, customer service or trade preferred.
• Systems: Google Suites, Salesforce; ability to read drawings is a plus.

Responsabilités

• Travel to customer sites to evaluate product claims and provide outstanding service.
• Inspect claims, gather details, photograph, and document findings and work performed.
• Articulate service solutions and set proper expectations with customers.
• Perform on-site repairs using Cambria standards and materials.
• Arrive on time, complete tasks within expected timeframes, support team efficiency.
• Coordinate with Regional Product Representative about site visit and findings.
• Maintain company vehicles, tools, and appearance in professional condition.
• Follow safety policies and procedures.
• Perform additional duties to support department and company goals.

Connaissances

Customer service

Interpersonal communication

Attention to detail

Problem solving

Power tools

Color perception

Professional appearance

Formation

High School diploma

Outils

Google Suite

Salesforce

Read technical drawings

Description du poste

Job Description: The Field Service Technician (FST) is a trusted Cambria ambassador of service who is responsible for exceptional on-site service to our residential and commercial clients, by providing customer service, assessing customer concerns, and performing Finish Work where applicable.

Essential Duties & Responsibilities

• Travel to customer sites to evaluate product related claims, deliver outstanding customer service by being courteous, professional, and responsive to the customers' needs
• Inspect claims thoroughly, gather necessary details, take photographs, and provide complete and timely documentation of findings and work performed
• Articulate service solutions and options while setting proper expectations
• Perform on-site repairs using Cambria’s approved standards, techniques, and materials, maintaining a high level of quality workmanship
• Arrive on time to appointments, complete tasks within expected timeframes, and contribute to the overall efficiency and success of the team
• Partner and communicate effectively with the Regional Product Representative about the site visit and product findings
• Maintain company vehicles, tools, and equipment in excellent working condition and ensure a professional appearance at all times
• Follow all safety policies and procedures
• Perform additional duties or projects as assigned by management to support departmental and organizational goals

Qualifications & Skills

• Exceptional interpersonal, verbal, and written communication skills
• Strong customer service skills with the ability to build rapport and effectively communicate with clients
• Meticulous attention to detail and a commitment to quality workmanship
• Excellent problem-solving and critical thinking skills
• Ability to operate various power tools safely and efficiently
• Accurate color perception is required
• Professional appearance and demeanor required

Minimum Requirements

• Education: High School diploma or equivalent
• Experience: 1 year of experience in a field service, customer service or trade position preferred
• Systems: Google Suites, Salesforce, ability to read technical drawings/documents is a plus
• Additional Requirements: Managerial Requirements: N/A
• Physical Requirements: Ability to lift up to 50 pounds daily, drive for long periods. Must be able to stand, bend, and twist while performing service work.
• Travel Requirements: Daily local travel and 30-40% overnight travel is required. Must hold a valid Driver's License from the state of residence. Must be able to successfully pass a Motor Vehicle Record (MVR) check in accordance with Cambria's standards.

Compensation and Benefits

Cambria's starting hourly range for this position is $24.00 - $31.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training. This position will be provided a branded company vehicle, based on fleet availability, or temporary mileage reimbursement in lieu until a vehicle becomes available.

• Health and Dental Insurance
• Paid Time Off
• 7 paid Holidays
• 401(k) plus matching
• Discretionary Profit Sharing
• Flexible Spending Account
• Life
• Supplemental Life
• Disability Insurance
• Referral Program
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount
• Professional Development Assistance

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future. For additional company information, please visit www.CambriaUSA.com

An offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.

Cambria is a privately held, family-owned company with an entrepreneurial vision. We bring a new perspective and approach to the countertop industry by providing our customers the highest quality natural quartz surfaces. With state-of-the-art facilities combined with the work ethic of experienced employee teams, Cambria has rapidly become an industry leader and is the place for you if you are looking to advance your career by becoming a member of a growing and dynamic team.

Applicant Rights Right to Work Cambria Participates in E-Verify