Countertop Service Technician - Non-Installation

Cambria; Houston (TX); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Company vehicle

Health and Dental Insurance

Paid Time Off

401(k) matching

Discretionary Profit Sharing

Job summary

Cambria is seeking a Field Service Technician to represent the company in Houston, performing on-site service for Cambria products. You will interact with customers, document findings, and perform maintenance with basic power tools while maintaining safe work practices and equipment.

The role requires 1+ year in field service or trade, color perception, and the ability to read blueprints and use measuring tools. A valid driver’s license and local travel are expected.

Qualifications

• Excellent customer-facing communication and service mindset.
• Able to read technical drawings and measurements.
• Experience using hand tools and basic power tools on-site.

Responsibilities

• Interact with customers professionally and set clear expectations.
• Evaluate, document, and service Cambria products during on-site visits.
• Communicate findings with the Regional Product Representative.
• Maintain tools and company vehicle; ensure safety standards are followed.

Skills

Interpersonal skills

Customer service

Color perception

Blueprint reading

Tape measures

Analytical thinking

Problem solving

Valid driver's license

Education

High School diploma or equivalent

Tools

iPhone

Job description

Job Description:The Field Service Technician is a service ambassador, representing Cambria in a customer-facing role. In this position, you will be responsible for professionally interacting with customers, evaluating, documenting, and servicing Cambria.Essential Duties & Responsibilities:Provide outstanding customer service to Cambria customersArticulate service solutions while setting proper expectationsEvaluate Cambria during on-site visits and perform service work as neededDocument and communicate on-site visit findings with the Regional Product RepresentativeOperate basic power tools (hand polishers, seam setters, etc.) while performing service work on CambriaMaintain supplies and keep tools and assets in good working conditionRepresent the company well while driving and maintaining the company vehiclePractice and promote Cambria’s safety standardsPerforming other ad-hoc projects and duties as assigned by managementQualifications & Skills:Exceptional interpersonal and verbal communication skills.Experience in a customer focused roleAccurate color perception requiredAbility to read blueprints, tape measures and operate an iPhoneStrong analytical and problem solving skillsValid Driver’s License, will require motor vehicle background checkProfessional appearance and demeanor requiredMinimum Requirements:Education: High School diploma or equivalentExperience: Minimum 1-year experience in a field service or trade position preferredSystems: Google Suite, Microsoft Office, Salesforce, ability to read technical drawings and documentsAdditional Requirements:Managerial Responsibilities: NoneTravel Requirements: Local and overnight travel requiredPhysical Requirements: Ability to lift up to 75 pounds daily, drive for long periods of time. Must be able to stand, bend and twist while performing service work.Cambria’s starting hourly range for this position is $24.00 - $31.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.This position will be provided a branded company vehicle, based on fleet availability, or temporary mileage reimbursement in lieu until a vehicle becomes available.Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.For additional company information, please visit www.CambriaUSA.comAn offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.