Counter Sales Specialist/Warehouse

All Surfaces Inc.; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

All Surfaces Inc. in Cincinnati, OH is seeking a dual-role Counter Sales Specialist and Warehouse Associate to assist showroom customers with order processing and purchases while performing warehouse duties. You will handle customer service, order accuracy, packing, shipping, receiving, inventory control, and safety compliance.

Experience with POS systems, RF scanners, and forklifts is recommended. Ability to lift up to 50 lbs and obtain forklift certification is required.

Job description

All Surfaces is one of the nation’s leading distributors for flooring and sundries. We are a house of brands, comprised of Walcro, Cartwright Distributing, Tri-State Flooring, Blakely Products, All Tile – CCS, and Abraham Linc. With 45+ locations spread across 23 states. Our commitment to our Core Values—People First, Do Right, Go Beyond, Always Improve, & Let’s Go!—drives our success in partnership with our customers and suppliers.

Position Overview

The Counter Sales Specialist and Warehouse Associate is a dual-role position responsible for assisting customers in the showroom with order processing and purchases, while also performing regular warehouse duties. This role requires a level of proficiency in customer service, receiving, storing, fulfilling orders, and shipping products within the distribution center.

Branch: All Tile - CCS in Cincinnati, OH

Essential Functions

Customer Service

• Greet and assist walk-in customers.
• Provide product information, recommendations, and solutions based on customer needs.
• Direct customers to appropriate products and displays.
• Answer incoming phone calls and respond to customer emails regarding products, pricing, and order information.
• Resolve customer concerns and elevate issues when necessary.
• Upsell and cross-sell products to maximize sales opportunities.
• Support sales representatives, customer care, and other departments as needed.
• Process sales orders and quotes.
• Participate in vendor events and various product trainings/demos.
• Approve e-commerce orders and keep approvals within SLA metrics.

Order Hygiene

• Manage open orders on the portal.
• Follow up with customers regarding their orders and meet order hygiene standards and procedures.
• Pick products according to customer orders by using an RF scanner or pick tickets.
• Verify product quantities and descriptions.

Packing and Shipping

• Safely pack products by properly shrink-wrapping, strapping, and banding pallets for storage and transport.
• Load and unload products onto customer vehicles.
• Stage completed orders for outbound transportation and support with loading products onto vehicles to ensure timely delivery.
• Assist with waste management by baling scraps and staging finished bales for pickup, as required by the branch.

Receiving

• Unload incoming shipments.
• Verify received quantities against packing slips.
• Inspect products for visible damage.

Inventory Control

• Perform cycle counts and inventory audits.
• Investigate and resolve inventory discrepancies.
• Process any inventory adjustments in the WMS/ERP.

Safety & Housekeeping

• Follow OSHA and company safety regulations.
• Use proper lifting techniques and material handling procedures.
• Maintain showroom displays, product samples, and merchandising standards.
• Carry out other duties and responsibilities as may be assigned or required.

Education

• High School Diploma or Equivalent Degree.

Work Experience

• 2-3 years of combined warehouse, fulfillment, customer service, and sales experience.
• Experience working with Point of Sales systems (POS).
• Familiarity with working in a distribution center.
• Experience with cycle counting and inventory control.
• Experience working with RF scanners.
• Experience operating forklifts and pallet jacks.

Physical Demand and Work Environment

• Ability to multitask and work in a fast-paced environment.
• Basic math skills and reading comprehension skills.
• Ability to manage, reconcile and balance a cash drawer daily.
• Frequent bending, lifting, kneeling, and reaching.
• Ability to work at a computer for extended periods of time.
• Must be able to push, pull, and maneuver equipment.
• Able to obtain a forklift certification.
• Must be able to lift a minimum of 50 pounds repeatedly and independently, and heavier items with assistance.
• Able to wear work boots, safety-toed shoes, hi-vis vest, and meet the standard of the company’s workplace safety.
• Must be comfortable working in a warehouse environment and operating powered industrial equipment.
• Legally permitted to work in the United States.