Counter Sales Specialist

All Surfaces Inc.; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

All Surfaces in Denver, CO is seeking a Counter Sales Specialist to greet walk-in customers, provide product information, and process sales orders in a fast-paced showroom environment.

You will support sales representatives, upsell and cross-sell products, manage open orders online, and assist with vendor events and product trainings. High school diploma required; 0-1 year showroom experience preferred.

Branch: Cartwright Distributing in Denver, CO. Schedule: Monday–Friday 8:00am–5:00pm.

Qualifications

• High School Diploma or Equivalent.
• 0-1 year of customer service, sales, and/or showroom experience.
• Experience with POS systems preferred.

Responsibilities

• Greet and assist walk-in customers.
• Provide product information, recommendations, and solutions based on customer needs.
• Direct customers to appropriate products and displays.
• Process sales orders and quotes.
• Handle customer inquiries via phone and email about products, pricing, and orders.
• Upsell and cross-sell products to maximize sales opportunities.
• Support sales representatives and other departments as needed.

Skills

Customer service

Sales

Showroom experience

POS systems

Communication skills

Education

High School Diploma or Equivalent

Tools

POS software

Job description

All Surfaces is one of the nation’s leading distributors for flooring and sundries. We are a house of brands, comprised of Walcro, Cartwright Distributing, Tri-State Flooring, Blakely Products, All Tile – CCS, and Abraham Linc. With 45+ locations spread across 23 states. Our commitment to our Core Values—People First, Do Right, Go Beyond, Always Improve, & Let’s Go!—drives our success in partnership with our customers and suppliers.

Position Overview

The Counter Sales Specialist will assist customers in the showroom with purchasing, order pick-up, and providing product knowledge within the flooring industry.

Branch: Cartwright Distributing in Denver, CO

Work Schedule: Monday-Friday 8:00am-5:00pm

Essential Functions

Customer Service

• Greet and assist walk-in customers.
• Provide product information, recommendations, and solutions based on customer needs.
• Direct customers to appropriate products and displays.
• Answer incoming phone calls and respond to customer emails regarding products, pricing, and order information.
• Resolve customer concerns and escalate issues when necessary.
• Upsell and cross-sell products to maximize sales opportunities.
• Support sales representatives, customer care, and other departments as needed.
• Process sales orders and quotes.
• Participate in vendor events and various product trainings/demos.
• Approve e-commerce orders and keep approvals within SLA metrics.

Order Hygiene

• Manage open orders on the portal.
• Follow up with customers regarding their orders and meet order hygiene standards and procedures.

Warehouse Operational Support

• Support with basic order fulfillment.
• Perform cycle counts and inventory audits as needed.
• Perform other warehouse tasks as needed.

Safety & Housekeeping

• Follow OSHA and company safety regulations.
• Use proper lifting techniques and material handling procedures.
• Maintain showroom displays, product samples, and merchandising standards.
• Carry out other duties and responsibilities as may be assigned or required.

Education

• High School Diploma or Equivalent Degree.

Work Experience

• 0-1 year of customer service, sales, and/or showroom experience.
• Experience working with Point of Sales systems (POS).

Physical Demand and Work Environment

• Ability to work in a fast-paced environment.
• Basic math skills and reading comprehension skills.
• Ability to manage, reconcile and balance a cash drawer daily.
• Frequent bending, lifting, kneeling, and reaching.
• Ability to work at a computer for extended periods of time.
• Must be able to lift a minimum of 50 pounds independently and heavier items with assistance.
• Legally permitted to work in the United States.