Counter Sales Specialist - Help Pros Build Solutions

WCM White Cap Management LLC; Norcross (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

White Cap is seeking a counter sales associate to assist customers with product questions, quotes, and orders at our Norcross location. The role focuses on delivering excellent customer service, identifying needs, and offering timely solutions.

The ideal candidate will handle orders, provide product knowledge, and upsell related items while maintaining organized displays and smooth daily operations. Prior experience in construction materials and familiarity with sales software are a plus.

Qualifications

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required.
• 2-5 years of experience in area of responsibility.
• Experience using sales order computer software, familiarity with Oracle preferred.
• Knowledge of company construction and industrial products.

Responsibilities

• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.
• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Pull orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
• Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
• Ensures merchandise displays are stocked and clean.
• May perform other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Product knowledge

Education

HS Diploma or GED

Tools

Sales order software

Oracle

Job description

White Cap is seeking a counter sales associate to assist customers with product questions, quotes, and orders at our Norcross location. The role focuses on delivering excellent customer service, identifying needs, and offering timely solutions.

The ideal candidate will handle orders, provide product knowledge, and upsell related items while maintaining organized displays and smooth daily operations. Prior experience in construction materials and familiarity with sales software are a plus.