Counter Sales Representative

Koch Air, LLC; Export (PA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

PTO & holidays

401(k) match

Training & development

Supportive team

Job summary

Standard Air is seeking an experienced HVAC Counter Sales Representative to join our team. You will assist customers, process orders and quotes, support sales operations, and maintain an organized branch environment.

Key qualifications include a high school diploma, 5+ years in customer service, and HVAC industry experience preferred. Proficiency with Microsoft Office and ERP systems like Epicor Prophet 21 is a plus. The role is on-site with a focus on teamwork and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years of customer service experience.
• HVAC industry experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask, prioritize work, and work independently.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience with Epicor Prophet 21 (P21) or similar ERP systems is a plus.

Responsibilities

• Provide exceptional customer service to walk-in, phone, email, and web customers.
• Process quotes, sales orders, returns, and warranty paperwork accurately.
• Prepare and stage customer pickup orders.
• Communicate order status, arrivals, and backorders to customers.
• Promote HVAC products and assist customers with product selection.
• Support warehouse operations, including stocking shelves and maintaining inventory accuracy.
• Prepare UPS, FedEx, and LTL shipments.
• Maintain a clean, organized, and safe work environment.
• Participate in after-hours rotation as needed.

Skills

Customer service

Communication

Organization

Multitasking

Microsoft Office

ERP familiarity

Education

High school diploma

Tools

Epicor Prophet 21 (P21)

Job description

Standard Air has grown through the past 70 years by serving the commercial and residential HVAC contractors with quality pre-sale application and post-sales support and a large inventory of equipment and parts. Our employees are committed to continuing this unparalleled dedication to facilitate our contractor-partners success.

We are looking for an experienced and customer-focused HVAC Counter Sales Representative to join our team. This role is responsible for assisting customers, processing orders and quotes, supporting sales operations, and maintaining an organized branch environment.

Responsibilities

• Provide exceptional customer service to walk-in, phone, email, and web customers.
• Process quotes, sales orders, returns, and warranty paperwork accurately.
• Prepare and stage customer pickup orders.
• Communicate order status, arrivals, and backorders to customers.
• Promote HVAC products and assist customers with product selection.
• Support warehouse operations, including stocking shelves and maintaining inventory accuracy.
• Prepare UPS, FedEx, and LTL shipments.
• Maintain a clean, organized, and safe work environment.
• Participate in after-hours rotation as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years of customer service experience.
• HVAC industry experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask, prioritize work, and work independently.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience with Epicor Prophet 21 (P21) or similar ERP systems is a plus.

What We Offer

• Competitive pay
• Comprehensive benefits package
• Paid time off and holidays
• 401(k) with company match
• Training and development opportunities
• A supportive team environment

If you enjoy helping customers, solving problems, and working in a fast-paced HVAC distribution environment, we'd love to hear from you!