Counter Sales Representative

Total Tool Supply, Inc.; Duplainville (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical insurance

Health Savings Account (HSA)

401(k) with employer match

Life insurance

Parental leave

Critical illness coverage

Disability insurance

Professional development

Safety shoe reimbursement

Job summary

Total Tool Supply, Inc. is seeking a Counter Sales Representative for our Pewaukee, WI team.

You will build relationships with customers in the electrical, mechanical, and construction sectors, delivering knowledgeable service in person and over the phone. With a focus on teamwork and growth, you will process quotes and orders while coordinating with Outside Sales and staying current on products, services, and industry trends.

Qualifications

• Minimum of 2 years of previous customer service experience.
• Desire to grow your career with an industry-leading company.
• Highly motivated.
• Detail-oriented.
• Ability to thrive in a team environment.
• Strong computer skills and ability to learn new software.

Responsibilities

• Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry.
• Provide each customer with knowledgeable and excellent service both in person and over the phone.
• Process quotes and orders for customers.
• Work in coordination with Outside Sales to streamline the customer experience.
• Engage in ongoing training sessions, staying up to date on new and current products, services, and industry trends.

Skills

Customer service

Teamwork

Communication

Problem solving

Detail-oriented

Job description

Counter Sales Representative - Join our Pewaukee, WI Team!

Total Tool, a NEFCO company, is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. We are proud to join the NEFCO family, expanding our capabilities and continuing to provide exceptional service across North America. We offer a supportive, team-focused environment where your growth matters.

WHAT YOU WILL DO:

As a Counter Sales Representative for Total Tool, you’ll be on the front lines of our retail sales operation—helping customers, solving problems, and setting the stage for future growth in sales. This role is ideal for someone looking to build a long-term career in a customer-driven, fast-paced industry.

• Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry
• Provide each customer with knowledgeable and excellent service both in person and over the phone
• Process quotes and orders for customers
• Work in coordination with Outside Sales to streamline the customer experience
• Engage in ongoing training sessions, staying up to date on new and current products, services, and industry trends

PAY RANGE:

$21-$23 per hour, based on experience

SCHEDULE:

Monday-Friday, 8am-5pm

WHAT YOU WILL NEED TO SUCCEED:

You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!

• Minimum of 2years of previous customer service experience
• A desire to grow your career with an industry-leading company
• Highly motivated
• Detail-oriented
• Ability to thrive in a team environment
• Strong computer skills and ability to learn new software

BENEFITS:

We care about our people. That’s why we offer a competitive benefits package designed to support your health, well-being, and future:

• Paid Time Off (PTO)
• Eight (8) holidays off – PAID!
• Medical, dental, and vision insurance
• Health Savings Account and 401(k) with employer match
• Company-paid life and short-term disability insurance
• Voluntary life insurance options
• Paid Parental Leave Options
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
• Continued professional development opportunities
• Safety Shoe Reimbursement

PHYSICAL REQUIREMENTS:

• Ability to stand on a hard surface for extended periods of times
• Ability to lift 50lbs on a daily basis
• The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.