Counter Sales Representative

totaltool; City of Pewaukee (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

8 paid holidays

Health Insurance

401(k) with employer match

Life and Disability Insurance

Parental Leave

Additional voluntary insurance options

Professional development opportunities

Safety shoe reimbursement

Job summary

Total Tool in Pewaukee, WI is seeking a Counter Sales Representative to join our retail team. You’ll assist customers, process quotes and orders, and coordinate with Outside Sales to ensure a smooth customer experience.

The ideal candidate has at least 2 years of customer service experience, is highly motivated, detail-oriented, and computer savvy. This role offers a predictable schedule, comprehensive benefits, and opportunities for career growth within a supportive team.

Qualifications

• Minimum of 2 years of previous customer service experience
• A desire to grow your career with an industry-leading company
• Highly motivated
• Detail-oriented
• Ability to thrive in a team environment
• Strong computer skills and ability to learn new software

Responsibilities

• Build and maintain relationships with customers in electrical, mechanical and construction
• Provide knowledgeable service in person and over the phone
• Process quotes and orders for customers
• Coordinate with Outside Sales to streamline the customer experience
• Engage in ongoing training and stay updated on products and services

Skills

Customer service

Sales support

Communication

Team player

Computer skills

Education

No formal education required

Tools

CRM software

MS Office

Job description

Counter Sales Representative - Join our Pewaukee, WI Team!

Total Tool, a NEFCO company, is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. We are proud to join the NEFCO family, expanding our capabilities and continuing to provide exceptional service across North America. We offer a supportive, team-focused environment where your growth matters.

WHAT YOU WILL DO:

As a Counter Sales Representative for Total Tool, you’ll be on the front lines of our retail sales operation—helping customers, solving problems, and setting the stage for future growth in sales. This role is ideal for someone looking to build a long-term career in a customer-driven, fast-paced industry.Responsibilities include, but are not limited to:

• Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry
• Provide each customerwith knowledgeable and excellent service both in person and over the phone
• Process quotes and orders for customers
• Work in coordination withOutside Sales to streamline the customer experience
• Engage in ongoing training sessions, staying up to dateon new and current products,services, and industry trends

PAY RANGE:

$21-$23 per hour, based on experience

SCHEDULE:

Monday-Friday, 8am-5pm

WHAT YOU WILL NEED TO SUCCEED:

You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!

• Minimum of 2years of previous customer service experience
• A desire to grow your career with an industry-leading company
• Highly motivated
• Detail-oriented
• Ability to thrivein a team environment
• Strong computer skills and ability to learn new software

BENEFITS:

We care about our people. That’s why we offer a competitive benefits package designed to support your health, well-being, and future:

• Paid Time Off (PTO)
• Eight (8) holidays off – PAID!
• Medical, dental, and vision insurance
• Health Savings Account and 401(k) with employer match
• Company-paid life and short-term disability insurance
• Voluntary life insurance options
• Paid Parental Leave Options
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
• Continued professional development opportunities
• Safety Shoe Reimbursement

PHYSICAL REQUIREMENTS:

• Ability to stand on a hard surface for extended periods of times
• Ability to lift 50lbs on a daily basis
• The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.