Counter Sales Representative

Nefco Corp.; Kansas City, Northern (KS, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO

Eight holidays off

Medical insurance

Health Savings Account

401(k) with employer match

Life and disability insurance

Parental Leave

Voluntary benefits

Safety shoe reimbursement

Job summary

Total Tool, a NEFCO company, is seeking a Counter Sales Representative for our on-site team in Kansas City, KS. You will be on the front lines of our retail operation, helping customers, solving problems, and setting the stage for future growth in sales.

The role emphasizes building relationships with customers in electrical, mechanical, and construction fields, providing excellent service in person and by phone, processing quotes and orders, and collaborating with Outside Sales.

Qualifications

• Minimum of 2 years of customer service experience.
• Desire to grow with an industry-leading company.
• Strong communication and problem-solving skills.

Responsibilities

• Build and maintain relationships with customers in electrical, mechanical, and construction industries.
• Provide knowledgeable service in person and over the phone.
• Process quotes and orders for customers.
• Coordinate with Outside Sales to streamline the customer experience.
• Engage in ongoing training on products, services, and industry trends.

Skills

Customer service experience

Computer skills

Job description

Description

Counter Sales Representative

Total Tool, a NEFCO company, is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. We are proud to join the NEFCO family, expanding our capabilities and continuing to provide exceptional service across the country. With 70+ locations nationwide, continued branch openings, and significant investment in our people and operations, NEFCO is growing faster than ever and creating outstanding opportunities for motivated people who want to grow with us. In 2025, NEFCO was officially certified as a Great Place to Work, a recognition driven entirely by our employees. We are proud of what we have built and even more excited about where we are going.

What You Will Do:

As a Counter Sales Representative for Total Tool, you will be on the front lines of our retail sales operation-helping customers, solving problems, and setting the stage for future growth in sales. This role is ideal for someone looking to build a long-term career in a customer-driven, fast-paced industry. Responsibilities include, but are not limited to:

• Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry
• Provide each customer with knowledgeable and excellent service both in person and over the phone
• Process quotes and orders for customers
• Work in coordination with Outside Sales to streamline the customer experience
• Engage in ongoing training sessions, staying up to date on new and current products, services, and industry trends

Schedule:

Monday-Friday, 7am-4pm or 8am-5pm.

What You Will Need to Succeed:

You bring the customer service skills and can-do attitude, we'll teach you the industry and product knowledge!

• Minimum of 2 years of previous customer service experience
• A desire to grow your career with an industry-leading company
• Highly Motivated
• Detail-oriented
• Ability to thrive in a team environment
• Strong computer skills and ability to learn new software

Benefits:

We care about our people. That's why we offer a competitive benefits package designed to support your health, well-being, and future:

• Paid Time Off (PTO)
• Eight (8) holidays off - PAID!
• Medical, dental, and vision insurance
• Health Savings Account and 401(k) with employer match
• Company-paid life and short-term disability insurance
• Voluntary life insurance options
• Paid Parental Leave Options
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
• Continued professional development opportunities
• Safety Shoe Reimbursement

Requirements

Physical Requirements:

• Ability to stand on a hard surface for extended periods of time
• Ability to lift 50lbs on a daily basis
• The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.