Counter Sales Representative

Total Tool Supply, Inc.; City of Pewaukee (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO

8 holidays paid

Medical, dental, and vision insurance

Health Savings Account (HSA) + 401(k)

Life insurance

Parental leave

Critical illness / Hospital indemnity

Professional development

Safety shoe reimbursement

Job summary

Total Tool Supply, Inc. in Pewaukee, WI is seeking a Counter Sales Representative to join our retail team.

You will engage customers, process quotes and orders, and collaborate with Outside Sales to create a smooth, customer-focused experience in a fast-paced environment. Ideal candidates bring at least 2 years of customer service experience, a strong can-do attitude, and the ability to learn product knowledge quickly.

Qualifications

• Minimum of 2 years of customer service experience.
• Desire to grow a career with an industry-leading company.
• Highly motivated and detail-oriented.
• Ability to thrive in a team environment.
• Strong computer skills and ability to learn new software.

Responsibilities

• Build and maintain exceptional relationships with customers, primarily in electrical, mechanical and construction sectors.
• Provide knowledgeable, excellent service in person and over the phone.
• Process quotes and orders for customers.
• Coordinate with Outside Sales to streamline the customer experience.
• Engage in ongoing training to stay current on products, services, and industry trends.

Skills

Customer service

Relationship building

Communication

Quotes & orders

Team coordination

Job description

Counter Sales Representative - Join our Pewaukee, WI Team!

Total Tool, a NEFCO company, is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. We are proud to join the NEFCO family, expanding our capabilities and continuing to provide exceptional service across North America. We offer a supportive, team-focused environment where your growth matters.

WHAT YOU WILL DO:

As a Counter Sales Representative for Total Tool, you’ll be on the front lines of our retail sales operation—helping customers, solving problems, and setting the stage for future growth in sales. This role is ideal for someone looking to build a long-term career in a customer-driven, fast-paced industry.

• Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry
• Provide each customer with knowledgeable and excellent service both in person and over the phone
• Process quotes and orders for customers
• Work in coordination with Outside Sales to streamline the customer experience
• Engage in ongoing training sessions, staying up to date on new and current products, services, and industry trends

PAY RANGE:

$21-$23 per hour, based on experience

SCHEDULE:

Monday-Friday, 8am-5pm

WHAT YOU WILL NEED TO SUCCEED:

You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!

• Minimum of 2years of previous customer service experience
• A desire to grow your career with an industry-leading company
• Highly motivated
• Detail-oriented
• Ability to thrive in a team environment
• Strong computer skills and ability to learn new software

BENEFITS:

We care about our people. That’s why we offer a competitive benefits package designed to support your health, well-being, and future:

• Paid Time Off (PTO)
• Eight (8) holidays off – PAID!
• Medical, dental, and vision insurance
• Health Savings Account and 401(k) with employer match
• Company-paid life and short-term disability insurance
• Voluntary life insurance options
• Paid Parental Leave Options
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
• Continued professional development opportunities
• Safety Shoe Reimbursement

PHYSICAL REQUIREMENTS:

• Ability to stand on a hard surface for extended periods of times
• Ability to lift 50lbs on a daily basis
• The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.