Counter Sales Professional

Tropic Supply; West Palm Beach (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Tropic Supply, Inc. in West Palm Beach, FL is seeking a full-time counter sales professional to serve HVAC technicians and contractors, help identify parts, enter orders, and maintain a clean front-end.

You will build relationships with customers, handle returns and warranty claims, assist with stocking, and work in a fast-paced environment while delivering accurate service.

Qualifications

• High school diploma or GED.
• Customer service experience in a high-volume environment.
• Experience at a parts counter, supply house, or trades-adjacent environment.
• Familiarity with product lookups and fast-paced counter operations.
• Bilingual English and Spanish is preferred.

Responsibilities

• Serve the trade with confidence by helping technicians and contractors identify the right parts and solve questions in real time.
• Enter sales orders, process transactions, handle returns, credits, and warranty claims, and keep the front-end running cleanly.
• Assist with stocking, inventory counts, and help customers load product safely in a hands-on environment.
• Build relationships with contractors, earning loyalty and repeat business.

Skills

Customer service

Communication under pressure

Bilingual English/Spanish

Product knowledge

Education

High school diploma or GED

Tools

POS systems

Data entry

Order processing

Job description

Job Details

Location: West Palm Beach, FL 33409
Position Type: Full Time
Education Level: High School
Travel Percentage: None
Shift: Monday through Friday, 7:00 AM to 4:30 PM
Job Category: Sales – Counter Sales Professional

Job Overview

Full‑time counter sales professional role at Tropic Supply, Inc., the largest independent HVAC and refrigeration distributor in Florida. The counter is the primary point of contact for HVAC technicians, refrigeration contractors, and mechanical professionals. The role requires speed, accuracy, and solid product knowledge.

What You Will Do

• Serve the trade with confidence by helping technicians and contractors identify the right parts and solve product questions in real time.
• Enter sales orders, process transactions, handle returns, credits, and warranty claims, and keep the front‑end running cleanly.
• Assist with stocking, inventory counts, and help customers load product safely in a hands‑on environment.
• Build relationships with contractors, earning loyalty and repeat business.

Qualifications

Preferred Qualifications

• Experience at a parts counter, supply house, or trades‑adjacent environment.
• Familiarity serving HVAC technicians, refrigeration contractors, mechanics, or similar trade professionals.
• Comfort with product lookups, order entry, and fast‑paced counter operations.
• Bilingual in English and Spanish (preferred).

Required Qualifications

• High school diploma or GED equivalent.
• Customer service experience in a hands‑on, high‑volume environment.
• Basic computer proficiency, including data entry, order processing, and point‑of‑sale or inventory systems.
• Clear, professional, and patient communication under pressure.
• Strong attention to accuracy and the judgment to ask when unsure.
• Self‑directed work ethic with no need for constant supervision.

Physical Requirements

• Stand and move throughout a shift of up to 8.5 hours.
• Lift, carry, and position materials weighing up to 75 lbs unassisted.
• Bend, stoop, reach, and kneel as required by stocking and loading tasks.
• Push and pull loaded hand trucks, carts, or dollies.
• Work in a warehouse environment subject to heat and ambient noise.
• Wear required personal protective equipment where applicable.

Benefits

• Company‑paid employee medical and life insurance.
• Optional dental and vision coverage.
• Voluntary short‑term and long‑term disability.
• 401(k) with company match.
• Paid time off.
• Employee discount programs.
• Stability of a family‑owned company that respects tenure and values employees.

Tropic Supply, Inc. is an Equal Opportunity Employer and a Drug‑Free Workplace. Employment offers are contingent upon successful completion of a pre‑employment background check and drug screening.