Counter Sales Pro: Build America for Contractors

Whitecap; Chico (CA); Sur place; USD 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401(k) with company match

Tuition reimbursement

Generous time off

Great Place to Work

Inclusive culture

Résumé du poste

White Cap is seeking a Counter Sales Associate in California to deliver outstanding customer service to walk-in, phone, and will-call customers. You will process orders, provide quotes, enter orders into the system, and maintain strong product knowledge to support solutions.

The role emphasizes accurate order handling, upselling, and clear communication, with a focus on construction‑focused product lines. Bilingual Spanish/English is a plus, and the position offers growth within White Cap.

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
• Strong communication skills, with the ability to build relationships and resolve customer concerns effectively.
• Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities.
• Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications.
• Ability to manage multiple priorities with a high level of accuracy, including order entry, follow-up, and issue resolution.

Responsabilités

• Demonstrates exceptional customer service to walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers; pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications; provides technical advice and helps resolve customers’ problems.
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.

Connaissances

Customer service

Communication

Upselling/cross-selling

Problem solving

Team player

Bilingual Spanish/English

Outils

Oracle ERP

Sales order systems

Description du poste

White Cap is seeking a Counter Sales Associate in California to deliver outstanding customer service to walk-in, phone, and will-call customers. You will process orders, provide quotes, enter orders into the system, and maintain strong product knowledge to support solutions.

The role emphasizes accurate order handling, upselling, and clear communication, with a focus on construction‑focused product lines. Bilingual Spanish/English is a plus, and the position offers growth within White Cap.