Counter Sales Associate — Build America, Elevate Service

WCM White Cap Management LLC; Olathe (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Tuition reimbursement

Generous time off

Great Place to Work certified

Job summary

White Cap is hiring immediately for a Counter Sales Associate. You will deliver exceptional customer service to our walk-in, phone, and will-call customers, process orders, quote prices, enter orders into the system and provide product information.

As the leading North American distributor for professional contractors, White Cap offers comprehensive benefits, a generous time-off package, growth opportunities, and an inclusive culture.

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Identify customer needs, recommend solutions, and support upselling or cross-selling opportunities.
• Knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications.
• Ability to manage multiple priorities with a high level of accuracy, including order entry, follow-up, and issue resolution.
• Strong communication skills, with the ability to build relationships and resolve customer concerns effectively.
• Team-oriented mindset with a proactive approach to problem-solving; bilingual (Spanish/English) preferred

Responsibilities

• Demonstrates exceptional customer service to walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

Oracle ERP

Upselling / cross-selling

Construction products knowledge

Order entry

Communication skills

Team player

Bilingual Spanish/English

Tools

Oracle ERP

Job description

White Cap is hiring immediately for a Counter Sales Associate. You will deliver exceptional customer service to our walk-in, phone, and will-call customers, process orders, quote prices, enter orders into the system and provide product information.

As the leading North American distributor for professional contractors, White Cap offers comprehensive benefits, a generous time-off package, growth opportunities, and an inclusive culture.