Counter Sales Lead & Training Manager

White Cap Supply Holdings, LLC.; Plymouth (MN); On-site; USD 66,000 - 95,000; Full time

Job summary

White Cap Supply Holdings, LLC. is seeking an experienced sales leader to manage the counter sales team on-site in Minnesota. The role focuses on training, performance management and ensuring smooth operation of the counter area to serve customers effectively.

The position emphasizes oversight of sales associates, safety, credit issue resolution, returns processing, and accuracy in pricing and billing in a fast-paced retail environment.

Qualifications

• BS/BA in a related discipline.
• 7+ years of experience in a related field.
• Certification may be required or advanced degree may offset less experience.

Responsibilities

• Provides management and oversight of Counter Sales associates.
• Trains and develops associates to provide customer service.
• Ensures counter area is safe for staff and customers.
• Interacts with customers to manage issues and resolve problems.
• Interacts with Managers and Area Credit Manager to resolve credit issues.
• Interacts with Returns Specialist and processes customer returns per policy.
• Oversees and spot checks order accuracy, SOX compliance and pricing accuracy.
• Ensures paper flow, cash handling and billing per policy.

Skills

Leadership

Customer service

Training & development

Education

BS/BA in related discipline

Certification may be required

Job description

White Cap Supply Holdings, LLC. is seeking an experienced sales leader to manage the counter sales team on-site in Minnesota. The role focuses on training, performance management and ensuring smooth operation of the counter area to serve customers effectively.

The position emphasizes oversight of sales associates, safety, credit issue resolution, returns processing, and accuracy in pricing and billing in a fast-paced retail environment.