Counter Sales Manager

WCM White Cap Management LLC; Plymouth (MN); Sur place; USD 66 000 - 95 000; Plein temps

Résumé du poste

White Cap is seeking a Counter Sales Manager in Minnesota to lead and develop the counter sales team, ensuring excellent customer service and accurate order processing.

You will train staff, manage performance, and coordinate with credit, returns, and pricing policies to maintain SOX compliance and smooth operations. This role requires a strong background in sales leadership and a commitment to safety and teamwork.

Qualifications

• Typically requires BS/BA in a related discipline.
• 7+ years of experience in a related field.
• Advanced degree may offset less experience in some disciplines.

Responsabilités

• Provides management and oversight of Counter Sales associates
• Trains and develops associates to provide customer service.
• Ensures associates have the tools and training necessary to do the job.
• Ensures counter area is safe for staff and customers.
• Interacts with customers to manage any issues and resolve problems.
• Interacts with managers and Area Credit Manager to resolve credit issues.
• Interacts with Returns Specialist and processes customer returns per company policy.
• Oversees and spot checks order accuracy, SOX compliance and pricing accuracy.
• Ensures paper flow, cash handling and billing is done per policy.

Connaissances

Team management

Training

Performance management

Customer service

Formation

BS/BA in related discipline

Description du poste

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Manage counter sales team, including training, development and performance management. Oversee functionality of counter sales.

Major Tasks, Responsibilities, and Key Accountabilities

• Provides management and oversight of Counter Sales associates
• Trains and develops associates to provide customer service.
• Ensures associates have the tools and training necessary to do the job.
• Ensures counter area is safe for staff and customers.
• Interacts with customers to manage any issues and resolve problems.
• Interacts with managers and Area Credit Manager to resolve credit issues.
• Interacts with Returns Specialist and processes customer returns per company policy.
• Oversees and spot checks order accuracy, SOX compliance and pricing accuracy.
• Ensures paper flow, cash handling and billing is done per policy.

Nature and Scope

Solutions require analysis and investigation. Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.

Work Environment

Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors. Most of the time is spent sitting in the same position or standing/walking and/or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds). Typically requires overnight travel less than 10% of the time.

Education and Experience

Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

If you’re looking to play a role in building America, consider one of our open opportunities.

For Minnesota job seekers: Pay Range $65,600.00-$95,100.00 Annual Minnesota law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors.

For additional details on benefits, please review the full job description on White Cap Jobs White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets.

White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.

For more information about White Cap, visit about.whitecap.com.