Counter Sales Manager

White Cap Supply Holdings, LLC.; Plymouth (MN); On-site; USD 66,000 - 95,000; Full time

Job summary

White Cap Supply Holdings, LLC. is seeking an experienced sales leader to manage the counter sales team on-site in Minnesota. The role focuses on training, performance management and ensuring smooth operation of the counter area to serve customers effectively.

The position emphasizes oversight of sales associates, safety, credit issue resolution, returns processing, and accuracy in pricing and billing in a fast-paced retail environment.

Qualifications

• BS/BA in a related discipline.
• 7+ years of experience in a related field.
• Certification may be required or advanced degree may offset less experience.

Responsibilities

• Provides management and oversight of Counter Sales associates.
• Trains and develops associates to provide customer service.
• Ensures counter area is safe for staff and customers.
• Interacts with customers to manage issues and resolve problems.
• Interacts with Managers and Area Credit Manager to resolve credit issues.
• Interacts with Returns Specialist and processes customer returns per policy.
• Oversees and spot checks order accuracy, SOX compliance and pricing accuracy.
• Ensures paper flow, cash handling and billing per policy.

Skills

Leadership

Customer service

Training & development

Education

BS/BA in related discipline

Certification may be required

Job description

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Manage counter sales team, including training, development and performance management. Oversee functionality of counter sales.

Major Tasks, Responsibilities, and Key Accountabilities

• Provides management and oversight of Counter Sales associates

• Trains and develops associates to provide customer service. Ensures associates have the tools and training necessary to do the job.

• Ensures counter area is safe for staff and customers.

• Interacts with customers to manage any issues and resolve problems.

• Interacts with managers and Area Credit Manager to resolve credit issues.

• Interacts with Returns Specialist and processes customer returns per company policy.

• Oversees and spot checks order accuracy, SOX compliance and pricing accuracy.

• Ensures paper flow, cash handling and billing is done per policy.

Nature and Scope

• Solutions require analysis and investigation.

• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.

• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

Work Environment

• Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors.

• Most of the time is spent sitting in the same position or standing/walking and/or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

For Minnesota job seekers:

Pay Range

$65,600.00-$95,100.00 Annual

Minnesota law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs (https://whitecap.jobs/)

Functional Area

Sales

Work Type

On-Site

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Aff…