Counter Sales Lead: Tech-Savvy Support & Training

ADP, Inc.; La Palma (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employer-paid group life insurance

401(k) with profit sharing

10 paid holidays and PTO

Product training

Job summary

ADP, Inc. is seeking a Counter Sales Lead in La Palma, CA to manage busy counter operations and coach teammates. The role focuses on guiding daily workflows and resolving customer questions related to door and gate automation products.

You will coordinate with Purchasing and other departments to ensure timely pickups, train staff, and maintain ERP records. Strong customer service and technical knowledge are essential.

Qualifications

• 3–4 years of customer service experience or an undergraduate degree.
• High school diploma or GED (or equivalent) required; associate degree acceptable.
• Valid driver’s license required.
• Ability to lift up to 50 pounds.

Responsibilities

• Guide daily counter workflow and assist teammates with complex transactions and customer questions.
• Resolve technical issues using knowledge of door and gate automation, electrical and mechanical products.
• Coordinate returns with Purchasing and check prepull, online, and overcommitted orders for timely pickup.
• Train counter staff on returns, special orders, warranties, and ERP account updates.

Skills

Customer service

Technical knowledge

Microsoft Office

Education

High school diploma or GED

Undergraduate degree (optional)

Tools

ERP software

Job description

ADP, Inc. is seeking a Counter Sales Lead in La Palma, CA to manage busy counter operations and coach teammates. The role focuses on guiding daily workflows and resolving customer questions related to door and gate automation products.

You will coordinate with Purchasing and other departments to ensure timely pickups, train staff, and maintain ERP records. Strong customer service and technical knowledge are essential.